Registered from 1 April 2013.
GP practice · independent evidence profile
Holmside Medical Group
142 Armstrong Road, Newcastle Upon Tyne, Tyne and Wear, NE4 8QB
CQC location 1-549981175NHS organisation code A86021
A registered address may be where care is managed rather than delivered.
ODS code A86021. Data refreshed 31 August 2026.
Location and contact
142 Armstrong Road, Newcastle Upon Tyne, Tyne and Wear, NE4 8QB
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is exceptionally effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is exceptionally well-led
Latest published evidence
Ongoing Assessment for Holmside Medical Group
Assessment dated 1 July 2025. Published 16 April 2026.
What CQC reported
The service is performing exceptionally well.
People’s experience
Feedback from patients from the various sources of information available was positive. The practice sent us analysed results of their NHS friends and family test results. The practice had consistently averaged around 90% for how good patients rated them since 2022. In October 2025, the latest available set of results, 94% of patients said they would recommend the practice to friends and family (good or very good), 4% neither good nor poor and 2% as poor. Consistent comments included words such as helpful, good, lovely and pleasant. The most recent National GP Patient Survey results were all around the national average. (results reported on are from 30/12/2024 to 01/04/2025). For example, the percentage of respondents to the National GP Patient Survey who responded positively to the overall experience of their GP practice was 70.4%, while the national average was 75.4%. The practice provided us with analysis of 11 compliments they had received in the last year. These praised staff for looking after them, the service, professionalism and care they received. Many staff were mentioned by name. We received 4 items of patient feedback via our Give Feedback on Care facility during our assessment. These were wholly positive. Patients used words such as outstanding, positive, caring, friendly and helpful staff. They told us the care had continually improved over the years to provide an excellent service. The practice shared with us feedback from patients from a healthcare initiative they had undertaken to proactively tackle healthcare inefficiencies. Patient feedback had been overwhelmingly positive, with patients expressing their appreciation for being contacted proactively and the approach being reassuring, supportive, and motivating to help them manage their own health. There was a patient participation group (PPG) who represented the views of people using the service. The members we spoke with said the practice listened to their feedback and made positive changes as a result. The group had supported the practice to renew their patient information leaflet and gave feedback around the current layout of this and helped make the information more accessible. We contacted a care home where the practice had patients as residents. The care home manager told us the practice were very responsive and caring for the residents and they had a good relationship; nothing was too much trouble.
GP Patient Survey 2026
What registered patients reported
89 completed questionnaires · 20.9% response rate.
Overall experience was good
Confidence interval 44.2%–79%Experience of contacting the practice was good
Confidence interval 50.4%–84.1%Last appointment met the patient’s needs
Confidence interval 73.7%–97.6%Healthcare professional was good at listening
Confidence interval 73.3%–97.3%Healthcare professional treated the patient with care and concern
Confidence interval 67.6%–95%Patient had confidence and trust in the healthcare professional
Confidence interval 81.1%–99.6%Reception and administrative team were helpful
Confidence interval 58.7%–89.7%Contacting the practice by phone was easy
Confidence interval 37%–73.5%Contacting the practice through its website was easy
Confidence interval 39.9%–83.5%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Holmside Medical Group
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
14 January 2016GoodCQC rating history
31 December 2013Published CQC reportSee the official record for the report
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.