Registered from 1 April 2013.
GP practice · independent evidence profile
The New Surgery
128 Canterbury Road, Folkestone, Kent, CT19 5SR
CQC location 1-549918409NHS organisation code G82086
A registered address may be where care is managed rather than delivered.
ODS code G82086. Data refreshed 31 August 2026.
Location and contact
128 Canterbury Road, Folkestone, Kent, CT19 5SR
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for The New Surgery
Assessment dated 19 September 2024. Published 3 February 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
Data from the National GP survey, NHS website, the practices own survey and feedback provided to CQC via our website, identified some areas of concern, for example, contacting the practice on the phone. We reviewed these during our site visit and found that the practice had updated the phone lines to significantly improve patient access to the surgery. There was an active Patient Participation Group (PPG) who represented the views of people the service. Representatives from the PPG described how managers made positive using changes because of feedback, such as updating the practice’s phone lines.
GP Patient Survey 2026
What registered patients reported
89 completed questionnaires · 24.8% response rate.
Overall experience was good
Confidence interval 33.6%–64.5%Experience of contacting the practice was good
Confidence interval 34.1%–65.7%Last appointment met the patient’s needs
Confidence interval 68.1%–92.6%Healthcare professional was good at listening
Confidence interval 61.4%–88.8%Healthcare professional treated the patient with care and concern
Confidence interval 62%–89.3%Patient had confidence and trust in the healthcare professional
Confidence interval 69.2%–93.6%Reception and administrative team were helpful
Confidence interval 50.1%–80.4%Contacting the practice by phone was easy
Confidence interval 22.3%–52.8%Contacting the practice through its website was easy
Confidence interval 21%–56.2%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of The New Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
12 January 2023GoodCQC rating history
3 November 2016GoodCQC rating history
6 July 2016GoodCQC rating history
5 September 2014Published CQC reportSee the official record for the report
6 February 2014Published CQC reportSee the official record for the report
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.