Registered from 1 April 2013.
GP practice · independent evidence profile
Tower House Surgery
Rink Road, Ryde, Isle of Wight, PO33 1LP
CQC location 1-549882598NHS organisation code J84012
A registered address may be where care is managed rather than delivered.
ODS code J84012. Data refreshed 31 August 2026.
Location and contact
Rink Road, Ryde, Isle of Wight, PO33 1LP
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is not always safe
Well-led
This service is not always well-led
Latest published evidence
Ongoing Assessment for Tower House Surgery
Assessment dated 21 July 2025. Published 9 December 2025.
What CQC reported
The service is not performing as well as it should and we have told the service how it must improve.
People’s experience
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. There was a patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how leaders had a positive impact on the service. For example, the expansion of the service hosting new departments improved patient health and wellbeing. Feedback from local care homes was positive and described the service as always responsive in times of need.
GP Patient Survey 2026
What registered patients reported
116 completed questionnaires · 31.5% response rate.
Overall experience was good
Confidence interval 73.4%–88.9%Experience of contacting the practice was good
Confidence interval 69.8%–86.4%Last appointment met the patient’s needs
Confidence interval 88.1%–97.9%Healthcare professional was good at listening
Confidence interval 87.7%–97.8%Healthcare professional treated the patient with care and concern
Confidence interval 85.9%–96.8%Patient had confidence and trust in the healthcare professional
Confidence interval 91.3%–99.1%Reception and administrative team were helpful
Confidence interval 82.5%–94.9%Contacting the practice by phone was easy
Confidence interval 53.3%–73.4%Contacting the practice through its website was easy
Confidence interval 50.1%–78.1%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Tower House Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
19 July 2018GoodCQC rating history
23 May 2016GoodCQC rating history
6 December 2013Published CQC reportSee the official record for the report
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.