Registered from 1 April 2013.
GP practice · independent evidence profile
Westbury Medical Centre
Westbury, Shrewsbury, Shropshire, SY5 9QX
CQC location 1-549845561NHS organisation code M82013
A registered address may be where care is managed rather than delivered.
ODS code M82013. Data refreshed 31 August 2026.
Location and contact
Westbury, Shrewsbury, Shropshire, SY5 9QX
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is not always effective
Responsive
This service is responsive
Safe
This service is not always safe
Well-led
This service is not always well-led
Latest published evidence
Ongoing Assessment for Westbury Medical Centre
Assessment dated 25 November 2025. Published 11 June 2026.
What CQC reported
The service is not performing as well as it should and we have told the service how it must improve.
People’s experience
People were mainly positive about the quality of their care and treatment. The National GP Patient Survey results for the practice showed people were satisfied with services. The practice did not have a patient participation group (PPG) to represent the views of people using the service. Feedback we received from the local Healthwatch in Shropshire showed both positive and negative patient care experiences. Positive experiences included being able to remain with the practice since moving over the border into Wales. Negative experiences related to the lack of regular blood monitoring, appointment availability and the time taken for the practice to answer the phone.
GP Patient Survey 2026
What registered patients reported
104 completed questionnaires · 38.4% response rate.
Overall experience was good
Confidence interval 76.5%–81.8%Experience of contacting the practice was good
Confidence interval 73.8%–79.5%Last appointment met the patient’s needs
Confidence interval 86.9%–91.1%Healthcare professional was good at listening
Confidence interval 88.6%–92.6%Healthcare professional treated the patient with care and concern
Confidence interval 80.1%–85.1%Patient had confidence and trust in the healthcare professional
Confidence interval 91.9%–95.2%Reception and administrative team were helpful
Confidence interval 91.6%–94.9%Contacting the practice by phone was easy
Confidence interval 63%–69.4%Contacting the practice through its website was easy
Confidence interval 57.4%–69.6%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Westbury Medical Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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No approved community reviews yet.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
19 December 2017GoodCQC rating history
9 July 2015Requires improvementCQC rating history
26 October 2013Published CQC reportSee the official record for the report
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.