Registered from 1 April 2013.
GP practice · independent evidence profile
Albion Health Centre
333 Whitechapel Road, Whitechapel, London, E1 1BU
CQC location 1-549593531NHS organisation code F84012
A registered address may be where care is managed rather than delivered.
ODS code F84012. Data refreshed 31 August 2026.
Location and contact
333 Whitechapel Road, Whitechapel, London, E1 1BU
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is not always effective
Responsive
This service is responsive
Safe
This service is not always safe
Well-led
This service is not always well-led
Latest published evidence
Ongoing Assessment for Albion Health Centre
Assessment dated 18 February 2025. Published 31 October 2025.
What CQC reported
The service is not performing as well as it should and we have told the service how it must improve.
People’s experience
Feedback we reviewed during this assessment showed that patient’s experience of the practice was mixed. Feedback on the NHS Choices website and feedback to CQC showed that patients were positive about minor surgery treatment received but there was some negative feedback about rude reception staff. The national GP patient survey (GPPS) carried out from January to March 2024 showed that patient satisfaction was generally below local and national averages for most questions. 724 Surveys were sent out 110 returned which was a 15% completion rate. This included patient satisfaction with their overall experience of the practice and how well they could access the practice by phone, through the practice’s website or by the NHS app. The practice had made use of the GPPS results to develop an action plan, to review and seek improvements to the quality and safety of the service.There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how the provider took people’s concerns seriously and had made positive changes because of feedback, such as updating the telephone system to improve response times, making improvements to the practice website, introducing a comments box in reception for patients to leave feedback and providing customer care training for all reception staff. The provider acknowledged that the 2024 GPPS results were below local and national averages for most questions, including phone access and overall patient experience. Leaders told us that whilst the GPPS response rate was low, staff viewed all feedback as valuable and were using it to guide improvements. Following our assessment, the provider told us they were committed to listening and learning and had developed an action plan to improve the patient experience across all areas of their service. We will review the actions taken at our next assessment.
GP Patient Survey 2026
What registered patients reported
104 completed questionnaires · 12.3% response rate.
Overall experience was good
Confidence interval 49%–70.1%Experience of contacting the practice was good
Confidence interval 37.9%–59.5%Last appointment met the patient’s needs
Confidence interval 69.1%–87.5%Healthcare professional was good at listening
Confidence interval 62.9%–82.5%Healthcare professional treated the patient with care and concern
Confidence interval 63.4%–82.8%Patient had confidence and trust in the healthcare professional
Confidence interval 73.4%–90%Reception and administrative team were helpful
Confidence interval 45.7%–67.2%Contacting the practice by phone was easy
Confidence interval 21.2%–41.6%Contacting the practice through its website was easy
Confidence interval 22.2%–44.8%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Albion Health Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
5 July 2017GoodCQC rating history
26 October 2016GoodCQC rating history
10 April 2014Published CQC reportSee the official record for the report
24 January 2014Published CQC reportSee the official record for the report
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.