Registered from 1 April 2013.
GP practice · independent evidence profile
Prospect Medical Group
501 Westgate Road, Newcastle Upon Tyne, Tyne and Wear, NE4 8AY
CQC location 1-549576895NHS organisation code A86004
A registered address may be where care is managed rather than delivered.
ODS code A86004. Data refreshed 31 August 2026.
Location and contact
501 Westgate Road, Newcastle Upon Tyne, Tyne and Wear, NE4 8AY
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is not always responsive
Safe
This service is safe
Well-led
This service is not always well-led
Latest published evidence
Ongoing Assessment for Prospect Medical Group
Assessment dated 6 June 2025. Published 9 July 2025.
What CQC reported
The service is not performing as well as it should and we have told the service how it must improve.
People’s experience
Feedback from patients from the various sources of information available was mixed. The most recent National GP Patient Survey results were below average. All responses for caring were lower than the national average. For example, the percentage of respondents to the GP patient survey who responded positively to the overall experience of their GP practice was 49.1%, while the national average was 73.9%. In relation to access, results were significantly below the national average. The practice sent us some analysed results of NHS friends and family test data from January 2025. There were 54 responses of which 45 were good or very good (83%), 5 responses were poor or very poor, with various issues raised. The positive responses praised the practice for providing a good service. The practice told us they had prepared a survey of patients which they intended to send out. After our assessment they realised that they had sent some out in December 2024 and sent us the analysed results. The results were mostly data, with no conclusions drawn, recommendations made or action plan drawn up in response. The commission received 5 complaints in the 12 months prior to our assessment. The themes from these were the attitude of the staff and issues with obtaining an appointment. We shared a link on our website during our assessment for patients to give us feedback on their care. All were positive praising the GPs and nurses for providing a good service. Four patients said that appointments could be diffiicult to obtain, the practice was busy and oversubscribed. The practice sent us some patient feedback they had received. There were 2 summaries of patient feedback regarding individual GPs which included almost all very good feedback. The practice sent us 5 thank you cards they had received, which were positive and thanked the staff for good care and kindness. The practice had struggled to convene a patient participation group (PPG) to gain views of people using the service.
GP Patient Survey 2026
What registered patients reported
119 completed questionnaires · 22.2% response rate.
Overall experience was good
Confidence interval 46.7%–75.6%Experience of contacting the practice was good
Confidence interval 34.5%–65.5%Last appointment met the patient’s needs
Confidence interval 64.7%–90.3%Healthcare professional was good at listening
Confidence interval 64.8%–89.9%Healthcare professional treated the patient with care and concern
Confidence interval 62.7%–88.6%Patient had confidence and trust in the healthcare professional
Confidence interval 73.4%–95%Reception and administrative team were helpful
Confidence interval 56.3%–83.9%Contacting the practice by phone was easy
Confidence interval 21.5%–50.5%Contacting the practice through its website was easy
Confidence interval 15.7%–47.5%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Prospect Medical Group
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
7 January 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.