Registered from 1 April 2013.
GP practice · independent evidence profile
The Dovecot Surgery
The Health Centre, Stockton On Tees, Cleveland, TS18 1HU
CQC location 1-548988122NHS organisation code A81025
A registered address may be where care is managed rather than delivered.
ODS code A81025. Data refreshed 31 August 2026.
Location and contact
The Health Centre, Stockton On Tees, Cleveland, TS18 1HU
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for The Dovecot Surgery
Assessment dated 18 September 2025. Published 4 November 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
According to the 2025 National GP Patient Survey, 57% of patients reported a positive overall experience with the practice, which was below the national average of 75%. Additionally, 59% rated the reception and administrative team as helpful, compared to the national average of 83%. However, 84% said the healthcare professionals they saw or spoke with treated them with care and concern, which was comparable to the national average of 86%. The Care Quality Commission (CQC) received a total of 10 feedback responses over the past 12 months. The feedback highlighted a mix of positive and negative experiences. Several patients praised the practice for caring staff, helpful service, and smooth appointment processes. However, concerns were raised in areas including access to appointments, emergency preparedness, staff communication, and administrative processes. The Patient Participation Group (PPG) worked well with the practice. Meeting agendas were set together, and communication was open and timely. Members felt listened to, and suggestions were considered when possible. However, the group was small and didn’t fully reflect the wider patient population, especially in terms of age and ethnicity. Recruiting new members had been difficult. The PPG had helped raise issues like improving phone access and communication. The practice responded by upgrading the telephone system. However, some patients still reported problems getting appointments and support. The response rate to the NHS Friends and Family Test was relatively low, with 14 submissions received between August and September 2025. Despite this, results indicated a good level of patient satisfaction with the overall experience of care. Of those who responded, 85.71% said they would recommend the service to friends and family. Staff from an aligned care home provided positive feedback regarding the standard of care delivered by The Dovecot Surgery to their residents, specifically noting that the care received from the practice was excellent.
GP Patient Survey 2026
What registered patients reported
100 completed questionnaires · 25.4% response rate.
Overall experience was good
Confidence interval 63.6%–75.3%Experience of contacting the practice was good
Confidence interval 50.4%–63.2%Last appointment met the patient’s needs
Confidence interval 78.3%–87.9%Healthcare professional was good at listening
Confidence interval 77.8%–87.4%Healthcare professional treated the patient with care and concern
Confidence interval 76.2%–86.1%Patient had confidence and trust in the healthcare professional
Confidence interval 79.8%–89.1%Reception and administrative team were helpful
Confidence interval 64.2%–76%Contacting the practice by phone was easy
Confidence interval 45.5%–58.5%Contacting the practice through its website was easy
Confidence interval 25.3%–42.9%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of The Dovecot Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
21 June 2016GoodCQC rating history
11 February 2014Published CQC reportSee the official record for the report
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.