Registered from 1 April 2013.
GP practice · independent evidence profile
Leander Family Practice
949 London Road, Thornton Heath, Surrey, CR7 6JE
CQC location 1-547843891NHS organisation code H83042
A registered address may be where care is managed rather than delivered.
ODS code H83042. Data refreshed 31 August 2026.
Location and contact
949 London Road, Thornton Heath, Surrey, CR7 6JE
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is not always safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Leander Family Practice
Assessment dated 23 January 2026. Published 10 August 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. There was no active patient participation group (PPG) who represented the views of people using the service. The practice told us they were trying to establish a new group; however, they were finding this challenging. We reviewed results from the friends and family test (a feedback tool for patients using NHS services, asking them to rate their overall experience). Most responses were positive they included comments such as “Very kind, skilled and experienced staff”, “The appointment was on time. Everything was very efficient and went smoothly”, and “Always had a positive experience here”. The finance manager reviewed the responses monthly and shared them with staff.
GP Patient Survey 2026
What registered patients reported
98 completed questionnaires · 14.8% response rate.
Overall experience was good
Confidence interval 67.7%–86.9%Experience of contacting the practice was good
Confidence interval 61.8%–82.6%Last appointment met the patient’s needs
Confidence interval 80.7%–95.5%Healthcare professional was good at listening
Confidence interval 79%–94.6%Healthcare professional treated the patient with care and concern
Confidence interval 83.2%–96.7%Patient had confidence and trust in the healthcare professional
Confidence interval 83.7%–97.1%Reception and administrative team were helpful
Confidence interval 76.5%–92.9%Contacting the practice by phone was easy
Confidence interval 39.4%–63.9%Contacting the practice through its website was easy
Confidence interval 33.1%–64.2%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Leander Family Practice
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
5 December 2017GoodCQC rating history
30 June 2017GoodCQC rating history
15 November 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.