Registered from 1 April 2013.
GP practice · independent evidence profile
Valley Road Surgery
139 Valley Road, Streatham, London, SW16 2XT
CQC location 1-547657289NHS organisation code G85044
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A registered address may be where care is managed rather than delivered.
Area information from the registered record does not establish who funds or commissions this service. ODS code G85044. Data refreshed 19 October 2026.
Location and contact
139 Valley Road, Streatham, London, SW16 2XT
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Valley Road Surgery
Assessment dated 23 January 2026. Published 8 September 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were positive about the quality of their care and treatment. Recent survey results, including from The National GP Patient Survey (GPPS) 2026 data and the NHS Friends and Family Test, showed people were satisfied with services. For example, 100% of patients that completed the survey had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment compared with the local averages of 92% and national 93%. In addition, 95% described their experience of contacting their GP practice as good, compared with the local average of 73% and national 70%. Feedback received by Care Quality Commission (CQC) through the give feedback on care experience online forms was generally positive. We received 77 give feedback on care comments 69 were positive with patients reporting satisfaction with the quality of clinical care, the professionalism of staff, the responsiveness of the practice. Patients described the service as having “fantastic doctors and nurse, staff being helpful, friendly, kind and having a positive professional manner”. Negative comments included delays with appointment times, the waiting time for receiving test results, and access to GPs. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how managers made positive changes because of feedback, such as engagement work with the local primary and secondary schools. The friends and family results from the past 6 months demonstrated high satisfaction overall (96% and above either “Very good” or “Good”), areas for development included more face-to-face appointments and waiting times for appointments. The practice regularly reviewed this, consequently offered more face-to-face appointments and same day urgent appointments if deemed appropriate.
GP Patient Survey 2026
What registered patients reported
106 completed questionnaires · 23.3% response rate.
Overall experience was good
Confidence interval 91%–96.8%Experience of contacting the practice was good
Confidence interval 93.8%–98.4%Last appointment met the patient’s needs
Confidence interval 94.8%–98.9%Healthcare professional was good at listening
Confidence interval 97.7%–99.9%Healthcare professional treated the patient with care and concern
Confidence interval 97.7%–99.9%Patient had confidence and trust in the healthcare professional
Confidence interval 98.4%–100%Reception and administrative team were helpful
Confidence interval 96.8%–99.7%Contacting the practice by phone was easy
Confidence interval 87.2%–94.5%Contacting the practice through its website was easy
Confidence interval 72.8%–86.7%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
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Community experiences
Patient reviews of Valley Road Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
28 November 2018GoodCQC rating history
9 April 2015GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.