Registered from 1 April 2013.
GP practice · independent evidence profile
Cambrian Surgery
Thomas Savin Road, Oswestry, Shropshire, SY11 1GA
CQC location 1-547643526NHS organisation code M82026
A registered address may be where care is managed rather than delivered.
ODS code M82026. Data refreshed 31 August 2026.
Location and contact
Thomas Savin Road, Oswestry, Shropshire, SY11 1GA
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Cambrian Surgery
Assessment dated 7 May 2025. Published 18 September 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey 2025 and the NHS Friends and Family Test (FFT), showed people were satisfied with services. Feedback from patients completing the FFT in 2025 showed over 90% of patients would recommend the practice to friends and family. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how managers made positive changes following feedback. The Care Quality Commission (CQC) received 19 completed give feedback on care forms from patients. Nine of these were positive, 2 mixed and 8 were negative. Patient experience at the practice reflected a mix of positive outcomes and areas for improvement. Many patients commended the staff for their compassion, professionalism, and dedication, often going above and beyond to support patients, including those with long-term conditions and additional needs. Patients told us the telephone consultation system worked well for some, with timely callbacks and efficient face-to-face arrangements when necessary. Communication around chronic health monitoring and test follow-ups was also positively noted by several patients. However, concerns were shared regarding access to appointments, particularly via phone, with reports of busy lines, disconnections, and difficulty booking at peak times. Feedback on communication was mixed, and feedback received suggested that a small number of patients sometimes experienced barriers to appropriate care. Reception and administrative staff received both positive and negative feedback, with some patients described a friendly service while others reported a dismissive or inflexible service. Overall, the practice was appreciated by many for its dedicated staff and supportive approach, but would benefit from improving appointment access, communication consistency, and care for more complex or vulnerable patients. Staff described the practice as a friendly, supportive, and well-led workplace with strong teamwork and approachable leadership. They felt valued, appreciated, and committed to delivering high-quality patient care despite rising demand. Regular teaching, open communication, and staff recognition contributed to positive morale and a collaborative culture. Areas for improvement included introducing clearer pay banding for administrative staff, improving internal communication, and involving all teams more in decision-making. Staff also noted the need for more practice nurses and further development of the nursing team. The upcoming total triage model was seen as a welcome step to ease pressure and improve patient access, though successful implementation would require continued support and adaptation.
GP Patient Survey 2026
What registered patients reported
93 completed questionnaires · 27.3% response rate.
Overall experience was good
Confidence interval 65.8%–92.9%Experience of contacting the practice was good
Confidence interval 47.1%–80%Last appointment met the patient’s needs
Confidence interval 81.7%–99.3%Healthcare professional was good at listening
Confidence interval 72.1%–96.1%Healthcare professional treated the patient with care and concern
Confidence interval 75.3%–97.5%Patient had confidence and trust in the healthcare professional
Confidence interval 85%–99.8%Reception and administrative team were helpful
Confidence interval 64.2%–92%Contacting the practice by phone was easy
Confidence interval 21.7%–57.1%Contacting the practice through its website was easy
Confidence interval 39.2%–79.6%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Cambrian Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
25 October 2016GoodCQC rating history
22 June 2016GoodCQC rating history
15 August 2013Published CQC reportSee the official record for the report
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
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