Registered from 1 April 2013.
GP practice · independent evidence profile
Clement Road Medical Practice
Clement Road Medical Centre, 4a Clement Road, Halesowen, West Midlands, B62 9LR
CQC location 1-547396933NHS organisation code M87034
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A registered address may be where care is managed rather than delivered.
Area information from the registered record does not establish who funds or commissions this service. ODS code M87034. Data refreshed 19 October 2026.
Location and contact
Clement Road Medical Centre, 4a Clement Road, Halesowen, West Midlands, B62 9LR
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Clement Road Medical Practice
Assessment dated 22 January 2026. Published 28 September 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
Feedback from people was mixed about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey showed people were generally satisfied with the practice, however telephone access was identified as an area of improvement, with only 39% of respondents finding it easy to get through to the provider by phone. This was below the local average of 53% and the national average of 57%. The practice was aware of this issue and had recruited additional resources to improve telephone access and responsiveness. Leaders demonstrated an understanding of the pressures affecting patient access and were taking steps to ensure resources were deployed effectively to meet patient demand and improve the overall patient experience. At the time of our assessment, there was no active Patient Participation Group (PPG) due to limited engagement despite the practice's efforts to recruit members. The practice recognised the value of patient involvement and was taking steps to re-establish the group to help ensure the views and experiences of people using the service were represented.
GP Patient Survey 2026
What registered patients reported
105 completed questionnaires · 19.9% response rate.
Overall experience was good
Confidence interval 60.5%–75.3%Experience of contacting the practice was good
Confidence interval 54.1%–69.6%Last appointment met the patient’s needs
Confidence interval 72.3%–85.4%Healthcare professional was good at listening
Confidence interval 76.6%–88.7%Healthcare professional treated the patient with care and concern
Confidence interval 76.3%–88.4%Patient had confidence and trust in the healthcare professional
Confidence interval 82.7%–93.1%Reception and administrative team were helpful
Confidence interval 67.4%–81.4%Contacting the practice by phone was easy
Confidence interval 30.8%–47.2%Contacting the practice through its website was easy
Confidence interval 53%–70.6%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
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Community experiences
Patient reviews of Clement Road Medical Practice
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
22 May 2017Inspected but not ratedCQC rating history
12 October 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.