Registered from 1 April 2013.
GP practice · independent evidence profile
Jorvik Gillygate Practice
Woolpack House, The Stonebow, York, North Yorkshire, YO1 7NP
CQC location 1-547371926NHS organisation code B82098
A registered address may be where care is managed rather than delivered.
ODS code B82098. Data refreshed 1 September 2026.
Location and contact
Woolpack House, The Stonebow, York, North Yorkshire, YO1 7NP
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Jorvik Gillygate Practice
Assessment dated 23 July 2025. Published 5 May 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People who used Jorvik Gillygate Practice were given the opportunity to provide feedback to CQC as part of this assessment. In total we received feedback from 378 patients, and although a small minority (around 12% of respondents) raised concerns around access, staff interactions, communication and care, the vast majority (88%) described very positive experiences, praising staff, availability of appointments, good chronic-disease and long-term condition management, efficient prescriptions, results handling and effective communication. A local care home also provided feedback, highlighting that “the staff from the practice always treat the residents and staff with respect” and describing the practice as “outstanding in the support they provided to the home.” Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test were reviewed and showed that most people were satisfied with services offered by the practice. Healthwatch information for January 2025 to February 2026 was also reviewed. While some negative comments were noted in relation to missed, delayed or incorrect diagnoses, communication failures, digital access issues, medication management problems and poor support for people with complex needs, overall, the feedback was predominantly positive. A large number of people described the practice as excellent, very good, caring and supportive. Many patients expressed high levels of trust in individual GPs, nurses, and reception staff, and several accounts described care that patients felt was genuinely life‑changing or even life‑saving. Healthwatch acts as a champion for people using health and social care services, and they receive information of concern through various channels. This includes direct feedback from individuals, reports from local Healthwatch organisations, and data gathered from engagement activities like surveys and focus groups.They analyse this information to identify trends, highlight areas needing improvement, and inform decision-makers about public experiences and concerns. There was a patient participation group (PPG) that represented the views of people using the practice and it described how the practice had engaged with them on a regular basis and how it encouraged input from its members.
GP Patient Survey 2026
What registered patients reported
121 completed questionnaires · 30.4% response rate.
Overall experience was good
Confidence interval 62.1%–98.8%Experience of contacting the practice was good
Confidence interval 49%–94.4%Last appointment met the patient’s needs
Confidence interval 57.2%–97.7%Healthcare professional was good at listening
Confidence interval 66.5%–99.8%Healthcare professional treated the patient with care and concern
Confidence interval 60.1%–98.6%Patient had confidence and trust in the healthcare professional
Confidence interval 70.4%–100%Reception and administrative team were helpful
Confidence interval 61.6%–98.9%Contacting the practice by phone was easy
Confidence interval 29.1%–82.9%Contacting the practice through its website was easy
Confidence interval 9%–81.9%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Jorvik Gillygate Practice
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
3 March 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.