Registered from 1 April 2013.
GP practice · independent evidence profile
South Norwood Hill Medical Centre
103 South Norwood Hill, London, SE25 6BY
CQC location 1-547367777NHS organisation code H83010
A registered address may be where care is managed rather than delivered.
ODS code H83010. Data refreshed 31 August 2026.
Location and contact
103 South Norwood Hill, London, SE25 6BY
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for South Norwood Hill Medical Centre
Assessment dated 15 May 2025. Published 23 September 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how managers made positive changes because of feedback, such as implementing a new phlebotomy service at the practice and increasing evening and weekend appointment availability. We asked the practice to share details on the practice website of CQC Give Feedback on Care process. Give Feedback on Care allows patients to comment directly to CQC on the care they have received. We received 4 positive comments from patients via Give Feedback on Care forms. Patients’ comments included “my experience at the practice has been exceptional,” and “staff customer service is great.”
GP Patient Survey 2026
What registered patients reported
120 completed questionnaires · 18.6% response rate.
Overall experience was good
Confidence interval 83.8%–92.5%Experience of contacting the practice was good
Confidence interval 75.5%–86.2%Last appointment met the patient’s needs
Confidence interval 96.6%–99.8%Healthcare professional was good at listening
Confidence interval 84.5%–93%Healthcare professional treated the patient with care and concern
Confidence interval 85.2%–93.5%Patient had confidence and trust in the healthcare professional
Confidence interval 93.7%–98.7%Reception and administrative team were helpful
Confidence interval 85%–93.3%Contacting the practice by phone was easy
Confidence interval 64.6%–77.2%Contacting the practice through its website was easy
Confidence interval 37.6%–55.3%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of South Norwood Hill Medical Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
27 February 2023Requires improvementCQC rating history
10 May 2022InadequateCQC rating history
19 August 2021Requires improvementCQC rating history
21 April 2020Requires improvementCQC rating history
29 March 2018GoodCQC rating history
6 November 2017InadequateCQC rating history
22 June 2017InadequateCQC rating history
11 August 2016InadequateCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.