Registered from 1 April 2013.
GP practice · independent evidence profile
The Longcroft Clinic
5 Woodmansterne Lane, Banstead, Surrey, SM7 3HH
CQC location 1-547243358NHS organisation code H81080
A registered address may be where care is managed rather than delivered.
ODS code H81080. Data refreshed 31 August 2026.
Location and contact
5 Woodmansterne Lane, Banstead, Surrey, SM7 3HH
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is not always well-led
Latest published evidence
Ongoing Assessment for The Longcroft Clinic
Assessment dated 13 May 2025. Published 13 August 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
As part of this inspection, we reviewed the most recent National GP patient Survey, the NHS Friends and Family Test (FFT). Patients were generally satisfied with services provided from the practice. Data from the GP patient survey showed the practice was generally in line with local and national averages for accessing the practice and experience at last appointment. During the inspection, we requested the practice gather patient feedback via the Give Feedback on Care form on the Care Quality Commission website, but none was initially provided. Subsequently, the practice highlighted to patients the available feedback forms, from which we then received 36 positive and 5 negative comments. There was an active patient participation group (PPG) which represented the views of people using the service, we spoke with members of the PPG who shared positive feedback.
GP Patient Survey 2026
What registered patients reported
115 completed questionnaires · 34.7% response rate.
Overall experience was good
Confidence interval 74.7%–89.8%Experience of contacting the practice was good
Confidence interval 69.6%–86%Last appointment met the patient’s needs
Confidence interval 94.3%–99.8%Healthcare professional was good at listening
Confidence interval 87.6%–97.5%Healthcare professional treated the patient with care and concern
Confidence interval 87.3%–97.3%Patient had confidence and trust in the healthcare professional
Confidence interval 94.3%–99.9%Reception and administrative team were helpful
Confidence interval 74.4%–89.7%Contacting the practice by phone was easy
Confidence interval 42.6%–63.1%Contacting the practice through its website was easy
Confidence interval 30.2%–55.4%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of The Longcroft Clinic
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
12 November 2015GoodCQC rating history
11 September 2014Published CQC reportSee the official record for the report
8 March 2014Published CQC reportSee the official record for the report
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.