Registered from 1 April 2013.
GP practice · independent evidence profile
Addison House - Haque Practice
Addison House Surgery, Hamstel Road, Harlow, Essex, CM20 1DS
CQC location 1-547153787NHS organisation code F81181
A registered address may be where care is managed rather than delivered.
ODS code F81181. Data refreshed 6 September 2026.
Location and contact
Addison House Surgery, Hamstel Road, Harlow, Essex, CM20 1DS
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is not always safe
Well-led
This service is not always well-led
Latest published evidence
Ongoing Assessment for Addison House - Haque Practice
Assessment dated 12 July 2024. Published 17 December 2024.
What CQC reported
The service is not performing as well as it should and we have told the service how it must improve.
People’s experience
In the 2024 National GP Patient Survey, the four key indicators we use to measure access were below or in line with or above the local and national averages. The practice showed a decrease to 14% regarding access to the practice by phone. The provider told us negative feedback was for telephone access and the provider had completed an external telephone access audit and implemented call waiting and talk to text function. Data we reviewed showed telephone access was readily available and no delays of wait times were shown. The remaining three indicators related to; overall experience of making an appointment; satisfaction with GP practice appointment time; and satisfaction with the appointments they were offered. All three were considered comparable to the local and and national averages. The practice had reviewed and were actively responding to the survey results to continuously improve patient experience and regularly completed patient feedback exercises.
GP Patient Survey 2026
What registered patients reported
89 completed questionnaires · 16.9% response rate.
Overall experience was good
Confidence interval 16.1%–77.1%Experience of contacting the practice was good
Confidence interval 16%–77.3%Last appointment met the patient’s needs
Confidence interval 39.8%–95.7%Healthcare professional was good at listening
Confidence interval 31.3%–90.6%Healthcare professional treated the patient with care and concern
Confidence interval 30.4%–90%Patient had confidence and trust in the healthcare professional
Confidence interval 46.1%–98%Reception and administrative team were helpful
Confidence interval 37.7%–94.7%Contacting the practice by phone was easy
Confidence interval 4.7%–61.3%Contacting the practice through its website was easy
Confidence interval 9.7%–76.6%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Addison House - Haque Practice
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
6 September 2019GoodCQC rating history
3 August 2018GoodCQC rating history
27 September 2017Requires improvementCQC rating history
23 July 2015GoodCQC rating history
8 January 2014Published CQC reportSee the official record for the report
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.