Registered from 1 April 2013.
GP practice · independent evidence profile
The Vale Surgery
Streatham Vale, London, SW16 5SE
CQC location 1-545963718NHS organisation code G85096
A registered address may be where care is managed rather than delivered.
ODS code G85096. Data refreshed 31 August 2026.
Location and contact
Streatham Vale, London, SW16 5SE
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is not always well-led
Latest published evidence
Ongoing Assessment for The Vale Surgery
Assessment dated 8 January 2026. Published 2 July 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People expressed mixed views about the quality of their care and treatment. Patient experience of the service, as reflected in the 2025 National GP Patient Survey, was generally lower than local and national averages with a 15% response rate. For instance, 30% of patients reported it was easy to get through to this GP practice by phone, compared with local and national averages of 53% and 53%. In addition, 54% described their experience of contacting their GP practice as good, compared the average locally and nationally of 68% and 70%. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how managers made positive changes because of feedback, such as the triage system. Feedback received by Care Quality Commission (CQC) through the give feedback on care experience online forms was positive. However, there was negative feedback in relation to access in getting appointments.
GP Patient Survey 2026
What registered patients reported
108 completed questionnaires · 12.9% response rate.
Overall experience was good
Confidence interval 48.7%–70.8%Experience of contacting the practice was good
Confidence interval 42.9%–65.9%Last appointment met the patient’s needs
Confidence interval 73.6%–91%Healthcare professional was good at listening
Confidence interval 63%–83.4%Healthcare professional treated the patient with care and concern
Confidence interval 62.9%–83.2%Patient had confidence and trust in the healthcare professional
Confidence interval 64.6%–84.7%Reception and administrative team were helpful
Confidence interval 58%–79.3%Contacting the practice by phone was easy
Confidence interval 33%–56%Contacting the practice through its website was easy
Confidence interval 43.1%–68.5%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of The Vale Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Treatment of disease, disorder or injuryDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
22 November 2018GoodCQC rating history
7 January 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.