Registered from 1 April 2013.
GP practice · independent evidence profile
Kingston Health Centre
10 Skerne Road, Kingston Upon Thames, Surrey, KT2 5AD
CQC location 1-545606146NHS organisation code H84061
A registered address may be where care is managed rather than delivered.
ODS code H84061. Data refreshed 31 August 2026.
Location and contact
10 Skerne Road, Kingston Upon Thames, Surrey, KT2 5AD
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is exceptionally effective
Responsive
This service is exceptionally responsive
Safe
This service is safe
Well-led
This service is exceptionally well-led
Latest published evidence
Ongoing Assessment for Kingston Health Centre
Assessment dated 23 September 2025. Published 18 March 2026.
What CQC reported
The service is performing exceptionally well.
People’s experience
People were positive about the quality of their care and treatment. Feedback provided by patients described staff as “very kind”, “empathetic” and “brilliant”. The said that the service was very efficient with appointments always available, staff maintaining professional standards and have access to great services. Comments received Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test (FFT), showed people were happy with services. For example, results from the GP Patient Survey showed that 70% of people found it easy to get through to the practice by phone. This was above the local and national scores of 61% and 53%, respectively. In addition, 93% of people found the reception and administrative team at the practice helpful. This was above the local and national scores of 85% and 83%, respectively. The NHS FFT was also very positive. Patients made the following comments “best NHS Centre ever”, “everything was explained clearly and comprehensively” and referred the “lovely spirit of the practice”. The practice had recently restarted the Patient Participation Group (PPG) with the first meeting taking place in November 2025. Feedback that we received from members confirmed that people thought the practice met the needs of patients and listened to their feedback about the service.
GP Patient Survey 2026
What registered patients reported
90 completed questionnaires · 16.7% response rate.
Overall experience was good
Confidence interval 47.5%–98%Experience of contacting the practice was good
Confidence interval 42.9%–96.6%Last appointment met the patient’s needs
Confidence interval 53.7%–99.4%Healthcare professional was good at listening
Confidence interval 47.7%–98.2%Healthcare professional treated the patient with care and concern
Confidence interval 42.2%–96.2%Patient had confidence and trust in the healthcare professional
Confidence interval 55.9%–99.7%Reception and administrative team were helpful
Confidence interval 47.4%–98%Contacting the practice by phone was easy
Confidence interval 27%–89%Contacting the practice through its website was easy
Confidence interval 31.2%–93.1%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Kingston Health Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
15 November 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
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