Registered from 1 April 2013.
GP practice · independent evidence profile
Grosvenor House Surgery
Grosvenor House, 147 The Broadway, West Ealing, London, W13 9BE
CQC location 1-545604122NHS organisation code E85034
A registered address may be where care is managed rather than delivered.
ODS code E85034. Data refreshed 31 August 2026.
Location and contact
Grosvenor House, 147 The Broadway, West Ealing, London, W13 9BE
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is not always caring
Effective
This service is not always effective
Responsive
This service is responsive
Safe
This service is not always safe
Well-led
This service is not always well-led
Latest published evidence
Ongoing Assessment for Grosvenor House Surgery
Assessment dated 27 November 2025. Published 3 August 2026.
What CQC reported
The service is not performing as well as it should and we have told the service how it must improve.
People’s experience
People were positive about the quality of their care and treatment. The results in this report will refer to the 2025 results as the assessment was conducted before the 2026 results published. Recent survey results, including from the National GP Patient Survey 2025 and the NHS Friends and Family Test, showed people were satisfied with services. Feedback received by CQC from experience of care online forms from the patients was negative. It mentioned how people felt they were treated rudely by the staff and staff culture was less than positive and elderly patients were digitally excluded. However, we spoke to the patient participation group (PPG) chair who represented the views of people using the service and the feedback was positive. In addition, the PPG was of the view that the premises could be improved.
GP Patient Survey 2026
What registered patients reported
84 completed questionnaires · 15% response rate.
Overall experience was good
Confidence interval 75.9%–90.1%Experience of contacting the practice was good
Confidence interval 65.3%–82.2%Last appointment met the patient’s needs
Confidence interval 83%–94.9%Healthcare professional was good at listening
Confidence interval 79.7%–92.8%Healthcare professional treated the patient with care and concern
Confidence interval 81%–93.7%Patient had confidence and trust in the healthcare professional
Confidence interval 92.4%–99.3%Reception and administrative team were helpful
Confidence interval 77.4%–91.2%Contacting the practice by phone was easy
Confidence interval 36.4%–56.1%Contacting the practice through its website was easy
Confidence interval 46.3%–69%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Grosvenor House Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesTreatment of disease, disorder or injuryDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
31 October 2022Requires improvementCQC rating history
13 December 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.