Registered from 1 April 2013.
GP practice · independent evidence profile
Hendford Lodge Medical Centre
74 Hendford, Yeovil, Somerset, BA20 1UJ
CQC location 1-545496303NHS organisation code L85022
A registered address may be where care is managed rather than delivered.
ODS code L85022. Data refreshed 31 August 2026.
Location and contact
74 Hendford, Yeovil, Somerset, BA20 1UJ
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Hendford Lodge Medical Centre
Assessment dated 16 December 2024. Published 15 April 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People had mixed responses about the quality of their care and treatment. Recent NHS Friends and Family Test results, people’s feedback directly to CQC and feedback in Healthwatch reports showed that most people were satisfied with the quality of services. However, responses from the National GP Patient Survey (2024) showed that people’s experience of the quality of care and treatment and access were below national averages. There was an active patient participation group (PPG), a group of patients who represented the views of people using the service. We spoke with a member of the PPG who described how managers made positive changes because of people’s feedback. For example, additional staff recruitment to ease appointment availability and reviewing the language used in general communication with patients to improve accessibility.
GP Patient Survey 2026
What registered patients reported
110 completed questionnaires · 26.4% response rate.
Overall experience was good
Confidence interval 52.2%–83%Experience of contacting the practice was good
Confidence interval 46.9%–78.9%Last appointment met the patient’s needs
Confidence interval 74.1%–96.3%Healthcare professional was good at listening
Confidence interval 70.5%–94.7%Healthcare professional treated the patient with care and concern
Confidence interval 68.4%–93.6%Patient had confidence and trust in the healthcare professional
Confidence interval 80.6%–98.8%Reception and administrative team were helpful
Confidence interval 58.6%–87.8%Contacting the practice by phone was easy
Confidence interval 23.8%–57.1%Contacting the practice through its website was easy
Confidence interval 27.1%–69.2%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Hendford Lodge Medical Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
20 December 2023Requires improvementCQC rating history
11 December 2019GoodCQC rating history
26 March 2015GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.