Registered from 1 April 2013.
GP practice · independent evidence profile
Billinge Medical Practice
The Surgery, Recreation Drive, Billinge, Wigan, WN5 7LY
CQC location 1-545479413NHS organisation code N83019
A registered address may be where care is managed rather than delivered.
ODS code N83019. Data refreshed 31 August 2026.
Location and contact
The Surgery, Recreation Drive, Billinge, Wigan, WN5 7LY
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Billinge Medical Practice
Assessment dated 18 July 2024. Published 11 December 2024.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
To understand the experience of patients we met with representatives from the Patient Participation Group (PPG). We also reviewed Healthwatch feedback, results from the family and friends survey, National GP Patient Survey, PPG patient survey, feedback on the NHS.uk website (formerly NHS Choices) and feedback through complaints. We asked patients to provide feedback during the assessment however no comments were returned. Overall feedback was positive about the service. The main theme of comments was about the improved access to the service. Feedback showed people considered improvements had been made to access by phone, access to appointments and additional services. When people raised an issue about their care and treatment this was appropriately managed and responded to and any action needed was used to improve the service. The National GP Survey was carried out from January 2024 – March 2024 shortly after the current provider began operating the service. Following a number of changes to staffing and access to appointments the PPG carried out a further survey in July 2024. This survey asked the same questions as the National GP Patient Survey. The PPG survey received 536 responses compared to the 103 responses received for the National GP Patient Survey. The PPG survey indicated improvements in patient feedback about access to the service and their care and treatment.
GP Patient Survey 2026
What registered patients reported
123 completed questionnaires · 32.5% response rate.
Overall experience was good
Confidence interval 85.4%–96.6%Experience of contacting the practice was good
Confidence interval 71.7%–88%Last appointment met the patient’s needs
Confidence interval 80.3%–93.8%Healthcare professional was good at listening
Confidence interval 81.1%–94.4%Healthcare professional treated the patient with care and concern
Confidence interval 78.3%–92.6%Patient had confidence and trust in the healthcare professional
Confidence interval 82.7%–95.4%Reception and administrative team were helpful
Confidence interval 91.9%–99.3%Contacting the practice by phone was easy
Confidence interval 68.2%–85.8%Contacting the practice through its website was easy
Confidence interval 62.1%–86.8%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Billinge Medical Practice
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
28 December 2023InadequateCQC rating history
3 October 2022Requires improvementCQC rating history
10 March 2017Inspected but not ratedCQC rating history
10 August 2016GoodCQC rating history
21 November 2013Published CQC reportSee the official record for the report
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.