Registered from 1 April 2013.
GP practice · independent evidence profile
Drs Mirza, Sukhani and Partners
The Surgery, 30 The Green, Hockwell Ring, Luton, Bedfordshire, LU4 9NN
CQC location 1-545416915NHS organisation code E81612
A registered address may be where care is managed rather than delivered.
ODS code E81612. Data refreshed 6 September 2026.
Location and contact
The Surgery, 30 The Green, Hockwell Ring, Luton, Bedfordshire, LU4 9NN
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is not always safe
Well-led
This service is not always well-led
Latest published evidence
Ongoing Assessment for Drs Mirza, Sukhani and Partners
Assessment dated 6 February 2025. Published 12 June 2025.
What CQC reported
The service is not performing as well as it should and we have told the service how it must improve.
People’s experience
As part of this assessment, people registered with Drs Mirza, Sukhani and Partners were encouraged to provide their feedback to CQC via a Give Feedback on Care link. Between 14 March 2025 and 20 March 2025, 28 responses were received, with 27 classified as ‘positive feedback’ and one as ‘concerns about the service’. We therefore found that the feedback received was generally positive. People expressed satisfaction with the care and treatment received and referred to the practice as a well-run service. Clinical and non-clinical staff were described as attentive, caring, compassionate, kind and helpful. Clinical staff were noted as skilled and proactive in meeting people’s needs. This included, following up on test results, making referrals and addressing health concerns effectively. Experiences of the total triage online system and accessing appointments was also positive. However, one person also shared negative experiences around communications from the practice, interactions with a staff member, complaints process, the total triage online system, appointment availability and being advised to only talk about one issue, per appointment. Data from the 2024 GP patient survey showed the practice was generally in line with local and national averages for accessing the practice and experience at last appointment. The practice’s Patient Participation Group (PPG) was run and facilitated by their Primary Care Network (PCN) and included the 6 practices of the PCN. PCNs are groups of practices working together to focus on local patient care. We received positive feedback from the PCN on Drs Mirza, Sukhani and Partners active engagement with the group. One PPG member who was a patient registered at the practice, also told us about their positive experiences of the group and the care and treatment received from Drs Mirza, Sukhani and Partners, expressing satisfaction with services provided by the practice. The practice had systems and processes in place to capture feedback from patients. Staff gave us examples of how they had made changes to their services because of patient feedback. Examples of positive feedback from patients which the practice termed as ‘plaudits’ were also shared with us, during the main site visit at Hockwell. However, while people expressed general satisfaction with their care and treatment, our assessment found that elements of care and treatment did not meet the expected standards, in relation to safe care and treatment and good governance.
GP Patient Survey 2026
What registered patients reported
83 completed questionnaires · 12.2% response rate.
Overall experience was good
Confidence interval 58.6%–73%Experience of contacting the practice was good
Confidence interval 46.7%–61.8%Last appointment met the patient’s needs
Confidence interval 68.4%–81.9%Healthcare professional was good at listening
Confidence interval 70.4%–83.5%Healthcare professional treated the patient with care and concern
Confidence interval 70%–83.1%Patient had confidence and trust in the healthcare professional
Confidence interval 80.8%–91.5%Reception and administrative team were helpful
Confidence interval 69.7%–82.6%Contacting the practice by phone was easy
Confidence interval 48%–63.2%Contacting the practice through its website was easy
Confidence interval 34.1%–52.3%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Drs Mirza, Sukhani and Partners
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injuryDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
11 June 2015GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
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