Registered from 1 April 2013.
GP practice · independent evidence profile
Carn to Coast Health Centres
Station Road, Pool, Redruth, Cornwall, TR15 3DU
CQC location 1-545278929NHS organisation code L82041
A registered address may be where care is managed rather than delivered.
ODS code L82041. Data refreshed 31 August 2026.
Location and contact
Station Road, Pool, Redruth, Cornwall, TR15 3DU
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Carn to Coast Health Centres
Assessment dated 10 March 2025. Published 1 July 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey showed people were satisfied with their experience at their last appointment. There was an active patient participation group (PPG) who represented the views of people using the service. The PPG described how managers made positive changes because of feedback, such as making changes to the online form to request an appointment. We asked the service to share a link with people so they could share their feedback with CQC and 55% of the feedback we received was positive. People told us the staff were friendly and went above and beyond their role to help. Whilst our assessment did not find any elements of care not meeting the expected standard, some people expressed difficulty in accessing care, support, and treatment in a way that met their needs or preferences.
GP Patient Survey 2026
What registered patients reported
126 completed questionnaires · 29.9% response rate.
Overall experience was good
Confidence interval 27.7%–77.7%Experience of contacting the practice was good
Confidence interval 24.6%–74.5%Last appointment met the patient’s needs
Confidence interval 50.5%–94.1%Healthcare professional was good at listening
Confidence interval 46.3%–91.9%Healthcare professional treated the patient with care and concern
Confidence interval 47.8%–92.8%Patient had confidence and trust in the healthcare professional
Confidence interval 59.3%–97.6%Reception and administrative team were helpful
Confidence interval 54.2%–95.5%Contacting the practice by phone was easy
Confidence interval 7.9%–54.1%Contacting the practice through its website was easy
Confidence interval 31.6%–85.3%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Carn to Coast Health Centres
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
20 April 2022GoodCQC rating history
6 July 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.