Registered from 1 April 2013.
GP practice · independent evidence profile
Larksfield Surgery Medical Partnership
Larksfield Surgery, Arlesey Road, Stotfold, Hitchin, Hertfordshire, SG5 4HB
CQC location 1-545132452NHS organisation code E81022
A registered address may be where care is managed rather than delivered.
ODS code E81022. Data refreshed 6 September 2026.
Location and contact
Larksfield Surgery, Arlesey Road, Stotfold, Hitchin, Hertfordshire, SG5 4HB
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is not always caring
Effective
This service is not always effective
Responsive
This service is responsive
Safe
This service is not always safe
Well-led
This service is not well-led
Latest published evidence
Ongoing Assessment for Larksfield Surgery Medical Partnership
Assessment dated 4 December 2025. Published 31 July 2026.
What CQC reported
The service is not performing as well as it should and we have told the service how it must improve.
People’s experience
The GP Patient Survey is an independent national survey that tells us how people feel about their GP practice. The findings of the most recent survey, the 2025 survey, showed fewer people were positive about their overall experiences of the practice than the local and national averages.However, these survey results reflect how people felt about the practice before the practice had launched a new ‘Total Triage’ system in October 2025. Compared to local and national averages, fewer people were positive about access to the service, felt healthcare professionals listened to them, and felt they had confidence and trust in the healthcare professional they saw or spoke to. Fewer people felt staff involved them as much as they wanted to be in decisions about their care and treatment than the national average. However, the survey also showed people felt the healthcare professional they saw was very good or fairly good at treating them with care and concern, which was in line with local and national averages. We received mixed feedback from people who used the service. Examples were: • People felt there were delays in responding to requests, acting on abnormal test results, sending referrals, and processing information coming into the practice. • People were negative about the attitude of some clinical and non-clinical staff, describing staff as rude and unhelpful. • People felt the practice was slow to manage complaints or that complaints ‘got lost’. The practice had a Patient Participation Group (PPG). The PPG and practice leaders told us they felt working relationships between the PPG and the practice were improving. The PPG had carried out a patient survey during the summer of 2025. The PPG had compared the responses with the findings from a similar survey carried out by the PPG in 2024. Although comparison between the surveys is limited because of differences in the survey approach, the analysis completed by the PPG showed patients gave similar common suggestions for improvement, such as better communication with practice staff and better consistency and continuity of care. People said they continued to find booking appointments difficult, particularly if they wished to pre-book. However, the analysis also showed fewer people said they had needed to use alternative services because they could not get an appointment at the practice. The survey was carried out just before a new ‘Total Triage’ system was launched at the practice. The PPG told us they felt that feedback from patients since the launch of the new system was more positive.
GP Patient Survey 2026
What registered patients reported
99 completed questionnaires · 29.4% response rate.
Overall experience was good
Confidence interval 47.9%–81.6%Experience of contacting the practice was good
Confidence interval 50.7%–83.7%Last appointment met the patient’s needs
Confidence interval 77%–98.3%Healthcare professional was good at listening
Confidence interval 73.9%–97.3%Healthcare professional treated the patient with care and concern
Confidence interval 69.7%–95.5%Patient had confidence and trust in the healthcare professional
Confidence interval 81.2%–99.4%Reception and administrative team were helpful
Confidence interval 62.3%–91.8%Contacting the practice by phone was easy
Confidence interval 16.7%–51%Contacting the practice through its website was easy
Confidence interval 38.3%–77.7%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Larksfield Surgery Medical Partnership
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
13 July 2017GoodCQC rating history
31 March 2017GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.