Registered from 1 April 2013.
GP practice · independent evidence profile
Ouse Valley Practice
Dumbledore Primary Care Centre, London Road, Handcross, Haywards Heath, West Sussex, RH17 6HB
CQC location 1-544558829NHS organisation code H82615
A registered address may be where care is managed rather than delivered.
ODS code H82615. Data refreshed 31 August 2026.
Location and contact
Dumbledore Primary Care Centre, London Road, Handcross, Haywards Heath, West Sussex, RH17 6HB
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Ouse Valley Practice
Assessment dated 7 July 2026. Published 7 August 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience of the service. This included hearing from people using the service at the time of our assessment and reviewing other feedback available to us. We received 12 comments all of which were positive about the service. People described the service using terms such as ‘excellent’, ‘genuinely caring’ and some mentioned seeing a positive difference compared to their experiences at other GP practices. Recent surveys, including the 2026 National GP Patient Survey showed that most respondents were positive about the service. For example, 75% of people reported their overall experience of the service as good compared to the national average of 77%. There was an active patient participation group (PPG) who represented the views of people using the service.We also received feedback from local care home managers who reported that the service provided a responsive and caring service to people living in the homes.
GP Patient Survey 2026
What registered patients reported
87 completed questionnaires · 25.2% response rate.
Overall experience was good
Confidence interval 63.3%–84.6%Experience of contacting the practice was good
Confidence interval 62.1%–83.7%Last appointment met the patient’s needs
Confidence interval 85.6%–98.2%Healthcare professional was good at listening
Confidence interval 83.8%–97.4%Healthcare professional treated the patient with care and concern
Confidence interval 78.7%–94.9%Patient had confidence and trust in the healthcare professional
Confidence interval 87.6%–98.8%Reception and administrative team were helpful
Confidence interval 69.5%–89.1%Contacting the practice by phone was easy
Confidence interval 31.5%–56.1%Contacting the practice through its website was easy
Confidence interval 26.6%–60.6%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Ouse Valley Practice
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
8 February 2017GoodCQC rating history
16 August 2016GoodCQC rating history
13 December 2013Published CQC reportSee the official record for the report
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.