Registered from 1 April 2013.
GP practice · independent evidence profile
Wensum Valley Medical Practice West Earlham Health Centre
West Earlham Health Centre, West Earlham, Norwich, Norfolk, NR5 8AD
CQC location 1-544402109NHS organisation code D82040
A registered address may be where care is managed rather than delivered.
ODS code D82040. Data refreshed 6 September 2026.
Location and contact
West Earlham Health Centre, West Earlham, Norwich, Norfolk, NR5 8AD
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Wensum Valley Medical Practice West Earlham Health Centre
Assessment dated 9 April 2024. Published 18 June 2024.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
Feedback from patients, relatives and professionals who worked closely with the service was mostly positive. Some indicators in the GP Patient Survey published 2023 showed some lower performance data in relation to access. The practice used this, along with feedback they collected via Healthwatch Norfolk, the Family and Friends Test and complaints to develop systems to improve the patient experience. Where the feedback was negative, the practice reviewed the feedback, from whatever source, responded to the patient and where possible made changes. Patients told us that they felt involved in decisions about their care and treatment. Patients told us they felt their individual needs were appropriately assessed and fully understood by practice staff. Patients told us they felt empowered by the practice staff to give their views and felt the practice supported their rights to equality and their human rights. Most patients told us they had timely access to care and treatment and were treated with dignity and respect. The practice was proactive in ensuring there was equity in access, experience, and outcomes for their patients.
GP Patient Survey 2026
What registered patients reported
114 completed questionnaires · 19.4% response rate.
Overall experience was good
Confidence interval 64.9%–86.1%Experience of contacting the practice was good
Confidence interval 58.4%–81.3%Last appointment met the patient’s needs
Confidence interval 83.4%–97.5%Healthcare professional was good at listening
Confidence interval 73.3%–92%Healthcare professional treated the patient with care and concern
Confidence interval 80.1%–95.9%Patient had confidence and trust in the healthcare professional
Confidence interval 86.6%–98.6%Reception and administrative team were helpful
Confidence interval 83%–97.3%Contacting the practice by phone was easy
Confidence interval 55.3%–79.2%Contacting the practice through its website was easy
Confidence interval 37.5%–72.7%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Wensum Valley Medical Practice West Earlham Health Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injuryDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
5 December 2022Requires improvementCQC rating history
1 July 2022Rating recordCQC rating history
8 April 2022InadequateCQC rating history
13 April 2018GoodCQC rating history
28 September 2017InadequateCQC rating history
1 February 2017Requires improvementCQC rating history
22 February 2014Published CQC reportSee the official record for the report
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.