Registered from 1 April 2013.
GP practice · independent evidence profile
Newport Pagnell Medical Centre
Queens Avenue, Newport Pagnell, Buckinghamshire, MK16 8QT
CQC location 1-544048773NHS organisation code K82016
A registered address may be where care is managed rather than delivered.
ODS code K82016. Data refreshed 31 August 2026.
Location and contact
Queens Avenue, Newport Pagnell, Buckinghamshire, MK16 8QT
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is exceptionally effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Newport Pagnell Medical Centre
Assessment dated 21 October 2025. Published 1 April 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
Results from the NHS Friends and Family Test for 2025 showed 84.7% of people rated their overall experience of the service as good or very good. However, the July 2025 National GP Patient Survey showed low satisfaction with contacting the practice, particularly regarding telephone access. Scores for healthcare professionals listening and treating patients with care and concern were significantly below average, as was the overall experience of the practice. During our inspection, we spoke with representatives from local care homes. They told us that they had excellent working relationships with the practice and praised all clinicians. They told us that there were arrangements in place to enable them to easily access services. The practice provided them with opportunities to get involved in local pilots and multi-disciplinary meetings aimed to improve care. We spoke with the Chair of the newly formed PPG whose current focus was specifically on improving patient access. This partnership led to measurable improvements in the telephone system, including better signposting to pharmacy services and streamlined call triaging. The PPG also supported digital inclusion by delivering monthly NHS App training sessions within the local community. They reviewed data to address missed appointments and call-back preferences and were keen to be involved further. The PPG told us that the practice was transparent when discussing negative feedback, although on occasions, communication from the practice was inconsistent. They told us that patients praised the quality of clinical care received, there was ongoing frustration with the speed of results.
GP Patient Survey 2026
What registered patients reported
147 completed questionnaires · 26.7% response rate.
Overall experience was good
Confidence interval 53.9%–82.7%Experience of contacting the practice was good
Confidence interval 49.4%–79.6%Last appointment met the patient’s needs
Confidence interval 72.4%–95%Healthcare professional was good at listening
Confidence interval 69.5%–93.5%Healthcare professional treated the patient with care and concern
Confidence interval 66.3%–91.7%Patient had confidence and trust in the healthcare professional
Confidence interval 75.4%–96.5%Reception and administrative team were helpful
Confidence interval 78.6%–97.5%Contacting the practice by phone was easy
Confidence interval 19.1%–50.6%Contacting the practice through its website was easy
Confidence interval 43.4%–77%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Newport Pagnell Medical Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Community services - HealthcareDoctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
5 December 2016OutstandingCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.