Registered from 1 April 2013.
GP practice · independent evidence profile
Catterick Village Surgery
The Health Centre, High Street, Catterick, Richmond, North Yorkshire, DL10 7LD
CQC location 1-543896710NHS organisation code B82023
A registered address may be where care is managed rather than delivered.
ODS code B82023. Data refreshed 1 September 2026.
Location and contact
The Health Centre, High Street, Catterick, Richmond, North Yorkshire, DL10 7LD
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is not always safe
Well-led
This service is not always well-led
Latest published evidence
Ongoing Assessment for Catterick Village Surgery
Assessment dated 6 August 2025. Published 27 May 2026.
What CQC reported
The service is not performing as well as it should and we have told the service how it must improve.
People’s experience
Patients were mostly positive about the quality of their care and treatment provided by Catterick Village Surgery. Recent results from the national ‘GP Patient Survey’ showed patients were satisfied with the service they received from the practice. The survey found that 80% of patients described their overall experience of Catterick Village Surgery as good. This was higher than the national result of 75%. Patients also provided feedback directly to the Care Quality Commission (CQC) via email or telephone. Feedback we received was mostly very positive. One patient told us, “Every time I’ve spoken to the reception team, they’ve been an absolute pleasure. They’re always so friendly, professional, and genuinely helpful. I’ve seen quite a few of the doctors and nurses as well, and they never make me feel rushed. […] They take their time, they listen, and they’re so supportive and welcoming. It really puts me at ease and makes such a difference to how comfortable I feel being there.” Another patient said, “I feel that the care I have been given at the surgery has been outstanding. I am a long-term patient […]. The care that I have been given is second to none. I am always greeted warmly from the receptionists to clinical staff. I think that the drop-in service is brilliant. I always know I can get help if required.” The practice had a patient participation group (PPG) which represented the views of people using the service. Leaders met with PPG representatives every 6 months. Feedback from the PPG included that, “In general, patients find that the surgery works well for their needs, and they receive excellent treatment from a caring team.” We reviewed recent information shared by Healthwatch (an organisation which acts as champion for people using health and social care services). We did not identify any concerning trends. Although patient feedback showed many people like the ‘sit and wait’ same day appointment service available at both practice branch sites, some negative feedback we received highlighted this did not meet the access needs of all patients. One patient said, “The appointments that this surgery offers does not support people who work full time!” Another patient told us, “My concern relates to the ability get appointments. The only option to see a GP is to attend a drop-in clinic. This is fine if you are ill (although waiting 3 hrs in a crowded waiting area is not healthy) but if you want to discuss a non-urgent health care issue you are not able to ring up and book an appointment within 3 weeks.” This feedback indicates the appointment system in operation does not benefit all patient population groups and staff do not always proactively inform patients of the late evening and weekend routine appointments available via the ‘Better Access’ service.
GP Patient Survey 2026
What registered patients reported
118 completed questionnaires · 39.7% response rate.
Overall experience was good
Confidence interval 78.5%–87.5%Experience of contacting the practice was good
Confidence interval 64.9%–76%Last appointment met the patient’s needs
Confidence interval 95.8%–99.3%Healthcare professional was good at listening
Confidence interval 89.3%–95.6%Healthcare professional treated the patient with care and concern
Confidence interval 87.9%–94.6%Patient had confidence and trust in the healthcare professional
Confidence interval 96%–99.4%Reception and administrative team were helpful
Confidence interval 81.6%–90%Contacting the practice by phone was easy
Confidence interval 64%–75.5%Contacting the practice through its website was easy
Confidence interval 60%–78.4%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Catterick Village Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
23 December 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.