Registered from 1 April 2013.
GP practice · independent evidence profile
Dr Rachel Ng & partners
9 West Road, Annfield Plain, Stanley, County Durham, DH9 7XT
CQC location 1-543798174NHS organisation code A83073
A registered address may be where care is managed rather than delivered.
ODS code A83073. Data refreshed 31 August 2026.
Location and contact
9 West Road, Annfield Plain, Stanley, County Durham, DH9 7XT
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Dr Rachel Ng & partners
Assessment dated 13 November 2025. Published 8 January 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. For example, 88% of patients who responded to the National GP Patient survey said they had a good overall experience, compared to an average of 79% across the Integrated Care Board (ICB) area and 75% across England. Patients found it easy to contact this GP practice on the phone, with 72% reporting this, compared to 57% across the ICB and 57% across England. Patients reported they had a good experience at their last appointment with 99% reporting the healthcare professional had all the information they needed about the patient, compared to 93% across the ICB and 92% across England. Patients felt their needs were met, with 96% reporting this, compared to 91% across the ICB and 90% across England. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG reported back high levels of satisfaction with the service they received.
GP Patient Survey 2026
What registered patients reported
99 completed questionnaires · 27.7% response rate.
Overall experience was good
Confidence interval 89.5%–96.8%Experience of contacting the practice was good
Confidence interval 91.3%–97.8%Last appointment met the patient’s needs
Confidence interval 89.3%–96.8%Healthcare professional was good at listening
Confidence interval 85.9%–94.6%Healthcare professional treated the patient with care and concern
Confidence interval 86%–94.6%Patient had confidence and trust in the healthcare professional
Confidence interval 89.4%–96.8%Reception and administrative team were helpful
Confidence interval 91.8%–98.1%Contacting the practice by phone was easy
Confidence interval 74.1%–86%Contacting the practice through its website was easy
Confidence interval 63.9%–86%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Dr Rachel Ng & partners
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injuryDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
4 February 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
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