Registered from 1 April 2013.
GP practice · independent evidence profile
St James' Practice
138 Croydon Road, Beckenham, Kent, BR3 4DG
CQC location 1-543794135NHS organisation code G84028
A registered address may be where care is managed rather than delivered.
ODS code G84028. Data refreshed 31 August 2026.
Location and contact
138 Croydon Road, Beckenham, Kent, BR3 4DG
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for St James' Practice
Assessment dated 28 April 2024. Published 2 August 2024.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
In the 2023 National GP Patient Survey, the four key indicators we use to measure access were above the local and national averages. The four indicators related to telephone access; overall experience of making an appointment; satisfaction with GP practice appointment time; and satisfaction with the appointments they were offered. All four indicators were higher than the local and national averages. The practice had reviewed and were actively responding to the survey results to continuously improve patient experience.
GP Patient Survey 2026
What registered patients reported
112 completed questionnaires · 29.1% response rate.
Overall experience was good
Confidence interval 79.5%–89.3%Experience of contacting the practice was good
Confidence interval 72.4%–83.7%Last appointment met the patient’s needs
Confidence interval 87.3%–95%Healthcare professional was good at listening
Confidence interval 78.9%–89%Healthcare professional treated the patient with care and concern
Confidence interval 80.2%–90%Patient had confidence and trust in the healthcare professional
Confidence interval 88.5%–95.9%Reception and administrative team were helpful
Confidence interval 85%–93.3%Contacting the practice by phone was easy
Confidence interval 55.1%–68.9%Contacting the practice through its website was easy
Confidence interval 62.4%–77.5%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of St James' Practice
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
26 March 2019GoodCQC rating history
30 April 2015GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.