Registered from 1 April 2013.
GP practice · independent evidence profile
Grove Park Surgery
95 Burlington Lane, Chiswick, London, W4 3ET
CQC location 1-543698557NHS organisation code E85693
A registered address may be where care is managed rather than delivered.
ODS code E85693. Data refreshed 31 August 2026.
Location and contact
95 Burlington Lane, Chiswick, London, W4 3ET
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Grove Park Surgery
Assessment dated 11 September 2024. Published 20 January 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
During the assessment we reviewed people’s feedback from a variety of sources to get a proportionate view of satisfaction with the service. Overall people’s feedback was very mixed. A total of 27 people shared their experiences directly with us. Most of the feedback was negative with a small number of positive responses. The main concerns shared with us were apprehension to raise concerns, frustration with the online form, and negative attitudes of staff. NHS choices reviews showed mixed responses. From 29 reviews, eleven were rated five-star. People commented that it was a great service, good improvements with the new telephone call back system, and prompt appointments after filling out the online form. However, ten reviews were rated one-star. Comments showed disappointment with the changes since the merger, poor communication, difficult to get appointments and impersonal staff. Online reviews were positive showing a 4.6 out of five-star rating based on 86 reviews. The results of the NHS Friends and Family Test for the year to date, showed that 803 respondents rated the practice as ‘very good’ or ‘good’ and 195 respondents rated the practice as ‘poor’ or ‘very poor’. We reviewed the views of 50 people gathered by the local Healthwatch. Negative comments included difficulties arranging appointments, particularly for older people, and getting through on the telephone. However, there were also positive comments about staff. Comments included the doctors are great, professional and experienced and staff are very friendly. Surveys conducted by the practice also had mixed responses. For example, a recent survey with 337 responses showed a 3.7-star rating for the service received, a 3.4-star rating for satisfaction with the online form, and a four-star rating for people’s expectations being met. The practice also shared with us some compliment cards they had received from people.
GP Patient Survey 2026
What registered patients reported
100 completed questionnaires · 16.6% response rate.
Overall experience was good
Confidence interval 37.4%–84.5%Experience of contacting the practice was good
Confidence interval 33%–81.2%Last appointment met the patient’s needs
Confidence interval 59.7%–97%Healthcare professional was good at listening
Confidence interval 53.7%–95%Healthcare professional treated the patient with care and concern
Confidence interval 51%–93.5%Patient had confidence and trust in the healthcare professional
Confidence interval 61.5%–97.8%Reception and administrative team were helpful
Confidence interval 45.5%–91.5%Contacting the practice by phone was easy
Confidence interval 18.2%–69%Contacting the practice through its website was easy
Confidence interval 24.1%–76%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Grove Park Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
14 November 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.