Registered from 1 April 2013.
GP practice · independent evidence profile
Dr C D Lenton & Partners
Ashfield Surgery, 8 Walmley Road, Sutton Coldfield, West Midlands, B76 1QN
CQC location 1-543581526NHS organisation code M85026
A registered address may be where care is managed rather than delivered.
ODS code M85026. Data refreshed 31 August 2026.
Location and contact
Ashfield Surgery, 8 Walmley Road, Sutton Coldfield, West Midlands, B76 1QN
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is not always safe
Well-led
This service is not always well-led
Latest published evidence
Ongoing Assessment for Dr C D Lenton & Partners
Assessment dated 16 February 2024. Published 24 September 2024.
What CQC reported
The service is not performing as well as it should and we have told the service how it must improve.
People’s experience
The 2023 GP patient survey showed that while patient satisfaction with telephone and appointment access had improved from the previous year (2022), including improved satisfaction with the type of appointment offered and the appointment times available. Patient satisfaction with how easy people found it to access the practice by telephone remained poor. The survey showed a negative variation when compared with other GP practices. Feedback from 7 people to CQC was negative about accessing the practice by telephone or in making an appointment. The practice had received 23 reviews on the NHS website between March 2023 and February 2024. Of these reviews, 15 were negative about telephone and/or appointment access. The 2023 GP patient survey data showed that patient satisfaction with their overall experience of the practice and how well they felt listened to by the healthcare professional had improved, and satisfaction with being treated with care and concern by the healthcare professional and being involved in decisions about their care and treatment remained high. The practice collected patient feedback including through the friends and family test. Between June 2023 and March 2024, 8889 patients had responded to the survey. Of those responding, 74% had commented that their overall experience was very good and 17% good. The practice had identified that patient satisfaction was particularly poor in appointment availability and long waiting times, and other people had expressed their dissatisfaction with getting repeat prescriptions and unhelpful staff. The patient participation group (PPG) had carried out a survey in October 2023. Results showed that mostly patients had commented that staff were kind and helpful. Areas for improvement included better telephone and appointment access. Patients we spoke with during this assessment told us that telephone and appointment access was not always easy; however, people were positive about staff who worked at the practice.
GP Patient Survey 2026
What registered patients reported
112 completed questionnaires · 34% response rate.
Overall experience was good
Confidence interval 57.2%–84.3%Experience of contacting the practice was good
Confidence interval 47.9%–77%Last appointment met the patient’s needs
Confidence interval 81.6%–98.3%Healthcare professional was good at listening
Confidence interval 75.3%–95.8%Healthcare professional treated the patient with care and concern
Confidence interval 71.7%–94.1%Patient had confidence and trust in the healthcare professional
Confidence interval 86.5%–99.6%Reception and administrative team were helpful
Confidence interval 55.9%–83.7%Contacting the practice by phone was easy
Confidence interval 24.1%–54.5%Contacting the practice through its website was easy
Confidence interval 34%–67.5%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Dr C D Lenton & Partners
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
21 December 2017GoodCQC rating history
23 November 2016GoodCQC rating history
1 August 2014Published CQC reportSee the official record for the report
5 February 2014Published CQC reportSee the official record for the report
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.