Registered from 1 April 2013.
GP practice · independent evidence profile
Nexus Health Group
2 Princess Street, Elephant and Castle, London, SE1 6JP
CQC location 1-542937588NHS organisation code G85034
A registered address may be where care is managed rather than delivered.
ODS code G85034. Data refreshed 31 August 2026.
Location and contact
2 Princess Street, Elephant and Castle, London, SE1 6JP
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Nexus Health Group
Assessment dated 16 April 2024. Published 1 April 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
We reviewed the National GP Patient Survey published in July 2024. The results indicated that the provider was performing below the national average scores for patient satisfaction in relation to equity in access, kindness, compassion and dignity and treating people as individuals.
We also asked the practice to invite patients to share their experience of the service via the Give Feedback on Care form on the Care Quality Commission’s website. We received 3 responses, all of which were positive. Patients told us they didn’t have to wait too long for an appointment and that staff were helpful and friendly.
We reviewed the information available on NHS.uk website. Since 2023 26 comments had been posted with 10 positive comments about the service provided by clinical and non-clinical staff. The remaining 16 comments described negative experiences relating to customer service, difficulty accessing appointments and a poor standard of care. The provider responded to all feedback where action was required.
GP Patient Survey 2026
What registered patients reported
121 completed questionnaires · 16.6% response rate.
Overall experience was good
Confidence interval 21.9%–98.2%Experience of contacting the practice was good
Confidence interval 19.2%–97.5%Last appointment met the patient’s needs
Confidence interval 23.4%–99.1%Healthcare professional was good at listening
Confidence interval 21.9%–98.5%Healthcare professional treated the patient with care and concern
Confidence interval 20.4%–98%Patient had confidence and trust in the healthcare professional
Confidence interval 25.8%–99.5%Reception and administrative team were helpful
Confidence interval 23.8%–98.8%Contacting the practice by phone was easy
Confidence interval 10.3%–92.8%Contacting the practice through its website was easy
Confidence interval 13%–97.4%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Nexus Health Group
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
24 January 2020Requires improvementCQC rating history
12 July 2019Inspected but not ratedCQC rating history
27 March 2019Inspected but not ratedCQC rating history
26 February 2019InadequateCQC rating history
13 August 2015GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.