Registered from 1 April 2013.
GP practice · independent evidence profile
The Family Practice
St Johns Health Centre, Hermitage Road, Woking, Surrey, GU21 8TD
CQC location 1-542907132NHS organisation code H81025
A registered address may be where care is managed rather than delivered.
ODS code H81025. Data refreshed 31 August 2026.
Location and contact
St Johns Health Centre, Hermitage Road, Woking, Surrey, GU21 8TD
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for The Family Practice
Assessment dated 2 April 2026. Published 15 May 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
As part of our assessment, we reviewed feedback from patients who used the service to understand their views and experience of the service. CQC received 24 comments from patients, and all were positive about the quality of their care and treatment. They described how staff treated them with kindness and compassion and respected their privacy. This was mirrored in the results of recent surveys, including the 2025 National GP Patient Survey, which showed most patients were satisfied. There was an active patient participation group (PPG) who represented the views of patients using the service.
GP Patient Survey 2026
What registered patients reported
125 completed questionnaires · 34.4% response rate.
Overall experience was good
Confidence interval 65.5%–81.1%Experience of contacting the practice was good
Confidence interval 61.8%–78.1%Last appointment met the patient’s needs
Confidence interval 88.8%–97.4%Healthcare professional was good at listening
Confidence interval 84.2%–94.9%Healthcare professional treated the patient with care and concern
Confidence interval 81.4%–93.1%Patient had confidence and trust in the healthcare professional
Confidence interval 92.9%–99.2%Reception and administrative team were helpful
Confidence interval 78.7%–91.4%Contacting the practice by phone was easy
Confidence interval 35.8%–55.1%Contacting the practice through its website was easy
Confidence interval 58.6%–76.7%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of The Family Practice
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
16 April 2019GoodCQC rating history
20 April 2018GoodCQC rating history
17 August 2017Requires improvementCQC rating history
23 May 2017InadequateCQC rating history
29 December 2016InadequateCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.