Registered from 1 April 2013.
GP practice · independent evidence profile
Chelsfield Surgery
62 Windsor Drive, Chelsfield, Orpington, Kent, BR6 6HD
CQC location 1-542721732NHS organisation code G84020
A registered address may be where care is managed rather than delivered.
ODS code G84020. Data refreshed 31 August 2026.
Location and contact
62 Windsor Drive, Chelsfield, Orpington, Kent, BR6 6HD
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Chelsfield Surgery
Assessment dated 22 September 2025. Published 22 December 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People who shared their experience of the practice with CQC were mostly positive about the quality of their care and treatment. Many patients told us they received timely referrals and appointments and spoke positively about the staff working in the service. One patient raised concerns about a misdiagnosis, and another had concerns about access. Recent National GP Patient Survey results showed patients sometimes struggled to contact the practice, particularly via telephone. There was an active Patient Participation Group (PPG) who had conducted their own survey of the practice population. Results of this survey showed patients were generally satisfied with their experience, although some would like to see improvements with access. The practice had taken action in response to these concerns, including implementing a new appointment system. At the time of our inspection, the National GP Patient Survey had not been repeated so we were unable to comment on the impact of these actions.
GP Patient Survey 2026
What registered patients reported
106 completed questionnaires · 27.3% response rate.
Overall experience was good
Confidence interval 60%–77.8%Experience of contacting the practice was good
Confidence interval 54.2%–73.1%Last appointment met the patient’s needs
Confidence interval 87.3%–97.3%Healthcare professional was good at listening
Confidence interval 68.2%–84.9%Healthcare professional treated the patient with care and concern
Confidence interval 75.8%–90.5%Patient had confidence and trust in the healthcare professional
Confidence interval 85.9%–96.6%Reception and administrative team were helpful
Confidence interval 80.9%–93.6%Contacting the practice by phone was easy
Confidence interval 25.6%–45.1%Contacting the practice through its website was easy
Confidence interval 43.7%–66.9%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Chelsfield Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
23 May 2022Requires improvementCQC rating history
18 September 2017GoodCQC rating history
25 February 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.