Registered from 1 April 2013.
GP practice · independent evidence profile
Hetton Group Practice
Francis Way, Hetton-Le-Hole, Houghton Le Spring, Tyne and Wear, DH5 9EZ
CQC location 1-542590873NHS organisation code A89004
A registered address may be where care is managed rather than delivered.
ODS code A89004. Data refreshed 31 August 2026.
Location and contact
Francis Way, Hetton-Le-Hole, Houghton Le Spring, Tyne and Wear, DH5 9EZ
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Hetton Group Practice
Assessment dated 1 July 2025. Published 10 December 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
Feedback from patients from the various sources of information available was mostly positive. The most recent National GP Patient Survey results were similar to national averages (results reported on are from 30/12/2024 to 01/04/2025). For example, the percentage of respondents to the GP patient survey who responded positively to the overall experience of their GP practice was 71.9%, while the national average was 69.6%. The practice sent us some analysed results of NHS friends and family test data from October 2024 to September 2025. The results showed that overall patients experience of the service was 82% very good, 12% good, 2% neither good nor poor, 1% fair, 2% poor and 1% do not know. There were good positive comments including, very proffesional staff, happy with service, understanding, listening, lovely and on time. The practice had put together a list of actions from analysis of the negative feedback received from the NHS friends and family data to see where they could improve. The practice send us a list of 30 collated compliments from patients. Patients gave their thanks to GPs, nursing staff and administration staff. There was feedback for many individual members of staff for doing a great job and passing on their praise and thanks. There was an active patient participation group (PPG) who represented the views of people using the service. We spoke with some of the groups representatives. They told us that the group had recently reconvened. They told us that the practice were good at listening to patient feedback and acting on it. They thought the staff did a great job. They said they were getting used to the new eConsult service which had been introduced (eConsult is an online digital triage tool to assist doctors in deciding which appointment is the most appropriate for patients). They thought it was a positive move by the practice to use this even though it was sometimes difficult to navigate. We spoke with 2 representatives from the 3 care homes where the practice had patients who were resident. Both services gave us very positive feedback about the practice being responsive to their requests for any aspect of their residents’ care. When we announced our assessment, we shared our online link with the practice to forward to patients to share their experiences. We received 7 items of feedback of which 6 were positive. Comments included good service and felt listened to.
GP Patient Survey 2026
What registered patients reported
103 completed questionnaires · 25.9% response rate.
Overall experience was good
Confidence interval 71.3%–93.2%Experience of contacting the practice was good
Confidence interval 63.1%–88.5%Last appointment met the patient’s needs
Confidence interval 76.7%–96.2%Healthcare professional was good at listening
Confidence interval 77.3%–96.5%Healthcare professional treated the patient with care and concern
Confidence interval 69.2%–92.2%Patient had confidence and trust in the healthcare professional
Confidence interval 79.3%–97.5%Reception and administrative team were helpful
Confidence interval 80.7%–97.8%Contacting the practice by phone was easy
Confidence interval 50.1%–79.3%Contacting the practice through its website was easy
Confidence interval 40%–77.1%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Hetton Group Practice
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
10 December 2015GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
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