Registered from 1 April 2013.
GP practice · independent evidence profile
Westfield Road Surgery
11 Westfield Road, Bletchley, Milton Keynes, MK2 2DJ
CQC location 1-542588762NHS organisation code K82059
A registered address may be where care is managed rather than delivered.
ODS code K82059. Data refreshed 31 August 2026.
Location and contact
11 Westfield Road, Bletchley, Milton Keynes, MK2 2DJ
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Westfield Road Surgery
Assessment dated 1 June 2026. Published 23 June 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
As part of our assessment, we reviewed feedback from people using the service to understand their views and experiences. This included direct feedback from patients and information from the GP Patient Survey. Overall, people spoke very positively about the quality of care and treatment they received. Patients described timely access to services, particularly when hospital appointments were required, noting these were arranged quickly and results were communicated without delay. People highlighted that clinicians listened carefully to their concerns and made every effort to ensure they were referred promptly to appropriate specialists when needed. Feedback also reflected strong levels of trust and confidence in healthcare professionals. This was supported by data from the 2025 GP Patient Survey, where 95% of respondents reported confidence and trust in the healthcare professional they saw or spoke to. Patients expressed satisfaction with the practice overall, with some comparing it favourably to other surgeries. Comments indicated a high level of appreciation for the service provided and no significant concerns were raised. There is an active Patient Participation Group (PPG), and members reported being kept well informed about developments, including plans to update the surgery. They described positive engagement with practice leaders and felt their input was valued, with ongoing communication helping to maintain transparency. In summary, feedback and survey data demonstrate that people using the service are highly satisfied, feel listened to, and have confidence in the care provided.
GP Patient Survey 2026
What registered patients reported
104 completed questionnaires · 26.1% response rate.
Overall experience was good
Confidence interval 67.7%–82.1%Experience of contacting the practice was good
Confidence interval 60.3%–76%Last appointment met the patient’s needs
Confidence interval 82.9%–93.6%Healthcare professional was good at listening
Confidence interval 75.2%–88%Healthcare professional treated the patient with care and concern
Confidence interval 78%–90.1%Patient had confidence and trust in the healthcare professional
Confidence interval 81%–92.3%Reception and administrative team were helpful
Confidence interval 76%–88.7%Contacting the practice by phone was easy
Confidence interval 51.1%–68%Contacting the practice through its website was easy
Confidence interval 49.7%–67.5%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Westfield Road Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
12 April 2017GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.