Registered from 1 April 2013.
GP practice · independent evidence profile
Neston Surgery
Mellock Lane, Little Neston, Neston, Merseyside, CH64 4BN
CQC location 1-542238042NHS organisation code N81060
A registered address may be where care is managed rather than delivered.
ODS code N81060. Data refreshed 31 August 2026.
Location and contact
Mellock Lane, Little Neston, Neston, Merseyside, CH64 4BN
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Neston Surgery
Assessment dated 11 December 2024. Published 12 March 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
The provider encouraged and used feedback from people who used the service to make improvements. Feedback we reviewed showed that patient experience of the service was very positive. The results of the National GP Patient Survey were higher than local and national average scores for patient satisfaction. The results showed that patients felt positive about their overall experience of the service; patients felt listened to, treated with care and concern, involved in decisions about their care and treatment, and had confidence and trust in the healthcare professionals. Recent results from the NHS Friends and Family Test, showed people were positive about their experience of the service. There was an active Patient Participation Group (PPG) who represented the views of people using the service. A representative from the PPG told us that the provider listened and made changes in response to patient feedback. People who used the service were invited to provide feedback directly to CQC. The vast majority of responses we received were highly positive and included comments that indicated that people felt listened to, they had been provided clear information to make an informed decision about their care and treatment. Staff were described as ‘efficient’, ‘professional’, ‘thorough’ and ‘empathetic’. People told us they were referred on for further tests and investigation in a timely manner. The service received low numbers of written complaints and both verbal and written complaints were investigated and used to drive improvement. The provider had taken action to improve the complaints process in response to our findings.
GP Patient Survey 2026
What registered patients reported
122 completed questionnaires · 37.8% response rate.
Overall experience was good
Confidence interval 84.8%–96.7%Experience of contacting the practice was good
Confidence interval 67.3%–85.7%Last appointment met the patient’s needs
Confidence interval 90.6%–99.1%Healthcare professional was good at listening
Confidence interval 89.2%–98.7%Healthcare professional treated the patient with care and concern
Confidence interval 86.6%–97.6%Patient had confidence and trust in the healthcare professional
Confidence interval 90.4%–99.1%Reception and administrative team were helpful
Confidence interval 84.1%–96.4%Contacting the practice by phone was easy
Confidence interval 44.5%–66.4%Contacting the practice through its website was easy
Confidence interval 38.8%–68.7%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Neston Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
26 August 2016GoodCQC rating history
27 August 2014Inspected but not ratedCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.