Registered from 1 April 2013.
GP practice · independent evidence profile
Dr Geetha Ramachandran & Dr Prasanna Balakrishnan
5 Trinity Mews, North Ormesby, Middlesbrough, Cleveland, TS3 6AL
CQC location 1-542208469NHS organisation code A81038
A registered address may be where care is managed rather than delivered.
ODS code A81038. Data refreshed 31 August 2026.
Location and contact
5 Trinity Mews, North Ormesby, Middlesbrough, Cleveland, TS3 6AL
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Effective
This service is effective
Well-led
This service is well-led
Safe
This service is safe
Caring
This service is caring
Responsive
This service is responsive
Latest published evidence
Ongoing Assessment for Dr Geetha Ramachandran & Dr Prasanna Balakrishnan
Assessment dated 22 February 2024. Published 10 April 2024.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
We reviewed the practice's results in the 2023 national GP patient survey taken from 1 January to 31 March 2023. This found that results were in line with the national average, for patients’ response to how easy it was to get through to someone at their GP practice on the phone, those who were very satisfied or fairly satisfied with their GP practice appointment times, and those who responded positively to the overall experience of making an appointment. Patients had access to interpretation services where required. The practice aimed to tailor their communications to meet individual need, for instance text messaging or letter communications for the hard of hearing. The practice was accessible to patients with mobility needs. We found that leaders had responded to patient feedback and were making improvements. For instance, by monitoring telephone waiting times and calls abandoned data, and deploying staff flexibly to meet extra demand at busy times.
GP Patient Survey 2026
What registered patients reported
96 completed questionnaires · 10.6% response rate.
Overall experience was good
Confidence interval 71.1%–80.4%Experience of contacting the practice was good
Confidence interval 57.8%–68.4%Last appointment met the patient’s needs
Confidence interval 83.2%–90.7%Healthcare professional was good at listening
Confidence interval 76.2%–84.9%Healthcare professional treated the patient with care and concern
Confidence interval 84.5%–91.6%Patient had confidence and trust in the healthcare professional
Confidence interval 87.3%–93.7%Reception and administrative team were helpful
Confidence interval 73%–82.2%Contacting the practice by phone was easy
Confidence interval 38.2%–49%Contacting the practice through its website was easy
Confidence interval 48.7%–62.6%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Dr Geetha Ramachandran & Dr Prasanna Balakrishnan
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
15 March 2019GoodCQC rating history
3 December 2015GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.