Registered from 1 April 2013.
GP practice · independent evidence profile
Port View Surgery
Higher Port View, Saltash, Cornwall, PL12 4BU
CQC location 1-542200056NHS organisation code L82066
A registered address may be where care is managed rather than delivered.
ODS code L82066. Data refreshed 31 August 2026.
Location and contact
Higher Port View, Saltash, Cornwall, PL12 4BU
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Port View Surgery
Assessment dated 9 April 2026. Published 8 July 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
As part of our assessment, we reviewed feedback from people who used the service to understand their views and experiences. Results from the Friends and Family Test (FFT) from March 2026 showed 428 people completed the survey and 93% were positive about the service they received. The results of the 2025 National GP Patient Survey showed people’s feedback was generally positive, with 81% describing their overall experience as good, above local and national averages. Satisfaction with staff was high, with 89% reporting healthcare professionals listened to them and treated them with care, and 96% reporting confidence and trust, all above local and national averages. 88% found reception and administrative staff helpful, also above local and national averages. Representatives from the patient participation group (PPG) told us that relationships with leaders had improved following recent management changes. They told us the PPG had been actively involved in plans for the new triage system and feedback from people was generally positive about clinical interactions. However, representatives said communication with people who use the service could be improved, for example through the introduction of newsletters.
GP Patient Survey 2026
What registered patients reported
111 completed questionnaires · 38.5% response rate.
Overall experience was good
Confidence interval 74.4%–86.4%Experience of contacting the practice was good
Confidence interval 67.9%–81.2%Last appointment met the patient’s needs
Confidence interval 85.8%–94.7%Healthcare professional was good at listening
Confidence interval 88.3%–96.3%Healthcare professional treated the patient with care and concern
Confidence interval 87.5%–95.8%Patient had confidence and trust in the healthcare professional
Confidence interval 94.2%–99.3%Reception and administrative team were helpful
Confidence interval 77.9%–89.2%Contacting the practice by phone was easy
Confidence interval 44.3%–60%Contacting the practice through its website was easy
Confidence interval 47.1%–68.2%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Port View Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
21 May 2018GoodCQC rating history
31 March 2015GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.