Registered from 1 April 2013.
GP practice · independent evidence profile
Christchurch Family Medical Centre
Christchurch Fam Medical Centre, North Street, Downend, Bristol, BS16 5SG
CQC location 1-541983599NHS organisation code L81026
A registered address may be where care is managed rather than delivered.
ODS code L81026. Data refreshed 31 August 2026.
Location and contact
Christchurch Fam Medical Centre, North Street, Downend, Bristol, BS16 5SG
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Christchurch Family Medical Centre
Assessment dated 5 June 2025. Published 20 October 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
Recent survey results, including feedback from the 2024 National GP Patient Survey (GPPS) and the NHS Friends and Family Test, show that most people felt confident and trusted the clinician they saw or spoke with. The NHS Friends and Family Test also highlighted most people were satisfied with the care and treatment they received from clinicians. As part of our assessment, we asked the practice to share a feedback link with patients, which generated 390 responses. These responses reflected a mixed range of views on the quality of care and treatment provided. However, results from the 2024 GP Patient Survey (GPPS) indicated that the overall patient experience of contacting the practice was below the national average. The practice had an active Patient Participation Group (PPG), made up of patients who represented the views of those using the service. Minutes from PPG meetings highlighted several ways the group had supported the practice, such as introducing red toilet seats to direct people living with dementia (a red toilet seat helps people with dementia by making the toilet easier to see and recognise. The strong colour contrast improves visibility, reduces confusion, and supports independence and safety in the bathroom) and helping at vaccination clinics. Since the last inspection, the practice had made improvements and is no longer in breach of regulations of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Regulation 12 - Safe care and treatment and Regulation 17- Good governance.
GP Patient Survey 2026
What registered patients reported
114 completed questionnaires · 29.5% response rate.
Overall experience was good
Confidence interval 46.8%–84%Experience of contacting the practice was good
Confidence interval 32.7%–72.3%Last appointment met the patient’s needs
Confidence interval 65.9%–95.8%Healthcare professional was good at listening
Confidence interval 66.1%–95.8%Healthcare professional treated the patient with care and concern
Confidence interval 61.3%–93.5%Patient had confidence and trust in the healthcare professional
Confidence interval 76.5%–99.2%Reception and administrative team were helpful
Confidence interval 60.3%–92.7%Contacting the practice by phone was easy
Confidence interval 12.7%–49.6%Contacting the practice through its website was easy
Confidence interval 29.2%–72.2%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Christchurch Family Medical Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
23 August 2023Requires improvementCQC rating history
11 November 2016GoodCQC rating history
24 October 2014Inspected but not ratedCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.