Registered from 1 April 2013.
GP practice · independent evidence profile
The Hollies Surgery
Paradise Road, Downham Market, Norfolk, PE38 9JE
CQC location 1-541948983NHS organisation code Y00297
A registered address may be where care is managed rather than delivered.
ODS code Y00297. Data refreshed 6 September 2026.
Location and contact
Paradise Road, Downham Market, Norfolk, PE38 9JE
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for The Hollies Surgery
Assessment dated 25 January 2024. Published 2 May 2024.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
Feedback from people, relatives and professionals who worked closely with the service was mostly positive. Some indicators in the GP Patient Survey published 2023 showed some lower performance data. The practice used this, along with feedback they collected via Healthwatch, the Family and Friends Test and complaints to develop systems to improve the patient experience. Where the feedback was negative, the practice reviewed the feedback, from whatever source, responded to the patient and where possible made changes. People told us that they felt involved in decisions about their care and treatment. People told us they felt their individual needs were appropriately assessed and fully understood by practice staff. People told us they felt empowered by the practice staff to give their views and felt the practice supported their rights to equality and their human rights. Most people told us they had timely access to care and treatment and were treated with dignity and respect. The practice was proactive in ensuring there was equity in access, experience and outcomes for their patients.
GP Patient Survey 2026
What registered patients reported
91 completed questionnaires · 26.1% response rate.
Overall experience was good
Confidence interval 64.3%–77%Experience of contacting the practice was good
Confidence interval 62.3%–75.6%Last appointment met the patient’s needs
Confidence interval 81.1%–91%Healthcare professional was good at listening
Confidence interval 78.4%–89%Healthcare professional treated the patient with care and concern
Confidence interval 71.8%–83.9%Patient had confidence and trust in the healthcare professional
Confidence interval 81.1%–91%Reception and administrative team were helpful
Confidence interval 79.6%–89.7%Contacting the practice by phone was easy
Confidence interval 49.4%–63.8%Contacting the practice through its website was easy
Confidence interval 47%–66.5%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of The Hollies Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
8 May 2015GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.