Registered from 1 April 2013.
GP practice · independent evidence profile
Park Medical Centre
Ball Haye Road, Leek, ST13 6QR
CQC location 1-541892329NHS organisation code M83071
A registered address may be where care is managed rather than delivered.
ODS code M83071. Data refreshed 31 August 2026.
Location and contact
Ball Haye Road, Leek, ST13 6QR
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Park Medical Centre
Assessment dated 4 November 2025. Published 12 March 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how managers made positive changes because of feedback. The PPG met virtually as well as face to face and its membership had increased to around 17 members. They reported that they felt valued by the practice team who listened to their views and provided feedback in respect of any improvements made. The PPG maintained an information board in the practice waiting area, displaying various health promotion and awareness initiatives available to patients. The feedback received directly from 3 patients to the Care Quality Commission via ‘Give Feed Back on Care’ highlighted consistently exceptional care and service from the practice team. A GP was singled out for praise for their compassion, professionalism, and unwavering support during a difficult time for their family. Staff across the practice were described as helpful, responsive, and dedicated, always going above and beyond. The online triage system was noted as fast, efficient, and easy to use, contributing to a highly positive experience.
GP Patient Survey 2026
What registered patients reported
122 completed questionnaires · 31.2% response rate.
Overall experience was good
Confidence interval 76.6%–96.3%Experience of contacting the practice was good
Confidence interval 65.3%–90.4%Last appointment met the patient’s needs
Confidence interval 74.4%–95.6%Healthcare professional was good at listening
Confidence interval 74.3%–95.7%Healthcare professional treated the patient with care and concern
Confidence interval 77.1%–96.9%Patient had confidence and trust in the healthcare professional
Confidence interval 81.5%–98.5%Reception and administrative team were helpful
Confidence interval 79.5%–97.8%Contacting the practice by phone was easy
Confidence interval 58.4%–87.3%Contacting the practice through its website was easy
Confidence interval 58.1%–90%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Park Medical Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
24 October 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.