Registered from 1 April 2013.
GP practice · independent evidence profile
Stockwell Road Surgery
The Surgery, 21 Stockwell Road, Knaresborough, North Yorkshire, HG5 0JY
CQC location 1-541861210NHS organisation code B82067
A registered address may be where care is managed rather than delivered.
ODS code B82067. Data refreshed 1 September 2026.
Location and contact
The Surgery, 21 Stockwell Road, Knaresborough, North Yorkshire, HG5 0JY
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is exceptionally caring
Effective
This service is effective
Responsive
This service is exceptionally responsive
Safe
This service is safe
Well-led
This service is exceptionally well-led
Latest published evidence
Ongoing Assessment for Stockwell Road Surgery
Assessment dated 12 May 2026. Published 19 June 2026.
What CQC reported
The service is performing exceptionally well.
People’s experience
As part of our assessment, we reviewed feedback from people who used Stockwell Road Surgery to understand their views and experience of it. This included speaking with patients using the practice at the time of our assessment and reviewing other feedback available to us. In feedback to the CQC, most people were positive about the quality of their care and treatment with the key themes identified in patient feedback being: the high standard of clinical care; strong communication and listening; empathy and compassion; friendly and professional staff across all roles; good access and responsiveness; and trust and long-term satisfaction. This positivity was mirrored in the results of recent surveys, including the 2025 National GP Patient Survey and NHS Friends and Family feedback, which showed most people were satisfied with the surgery. Healthwatch information from March 2025 to March 2026 was also reviewed and again was mostly positive. Healthwatch acts as a champion for people using health and social care services, and they receive information of concern through various channels. This includes direct feedback from individuals, reports from local Healthwatch organisations, and data gathered from engagement activities like surveys and focus groups.They analyse this information to identify trends, highlight areas needing improvement, and inform decision-makers about public experiences and concerns. Stockwell Road Surgery had an activepatientparticipationgroup(PPG) who represented the viewsofpeople using theservice.RepresentativesfromthePPGdescribedhowthe surgery maintained regular and meaningful engagement with them and how they were kept informed of proposed developments, service changes or new processes that could affect patients. The PPG also described how leadersat the surgery had madepositivechangesbecauseof theirfeedback and how they had held two successful well-being events and weekly IT ‘drop in’ sessions to improve digital access and support patients to use the NHS App. We also received positive feedback from the local commissioning body, a sexual health clinic and the Primary Care Network (PCN). A PCN is a collaborative alliance of GP surgeries and other health and care providers that work together to enhance health services for their community.
GP Patient Survey 2026
What registered patients reported
97 completed questionnaires · 31.9% response rate.
Overall experience was good
Confidence interval 92.4%–99.7%Experience of contacting the practice was good
Confidence interval 85.1%–97%Last appointment met the patient’s needs
Confidence interval 88.2%–98.5%Healthcare professional was good at listening
Confidence interval 91.4%–99.5%Healthcare professional treated the patient with care and concern
Confidence interval 88.1%–98.4%Patient had confidence and trust in the healthcare professional
Confidence interval 93.7%–99.9%Reception and administrative team were helpful
Confidence interval 92.5%–99.7%Contacting the practice by phone was easy
Confidence interval 89.1%–98.9%Contacting the practice through its website was easy
Confidence interval 65.7%–92.4%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Stockwell Road Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
3 July 2018OutstandingCQC rating history
26 November 2015OutstandingCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.