Registered from 1 April 2013.
GP practice · independent evidence profile
Custom House Surgery
16 Freemasons Road, London, E16 3NA
CQC location 1-541836459NHS organisation code F84047
A registered address may be where care is managed rather than delivered.
ODS code F84047. Data refreshed 31 August 2026.
Location and contact
16 Freemasons Road, London, E16 3NA
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Custom House Surgery
Assessment dated 20 October 2025. Published 1 June 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
Overall, people were positive about the quality of their care and treatment. Recent survey results, including from the national GP Patient Survey, showed people were satisfied with the services, although the service was tending negative in some areas relating to access. There was an active patient participation group (PPG) who represented the views of people using the service. We saw that the provider had made positive changes in response to feedback raised through the PPG, such as implementing a new appointment system to help improve patient access and people’s experience of contacting the service.
GP Patient Survey 2026
What registered patients reported
97 completed questionnaires · 12.6% response rate.
Overall experience was good
Confidence interval 56.9%–82.7%Experience of contacting the practice was good
Confidence interval 48.3%–76.1%Last appointment met the patient’s needs
Confidence interval 73.5%–94.3%Healthcare professional was good at listening
Confidence interval 65.3%–89.4%Healthcare professional treated the patient with care and concern
Confidence interval 67.4%–90.7%Patient had confidence and trust in the healthcare professional
Confidence interval 70.9%–92.8%Reception and administrative team were helpful
Confidence interval 63.4%–87.9%Contacting the practice by phone was easy
Confidence interval 30.1%–59.9%Contacting the practice through its website was easy
Confidence interval 38.1%–68.6%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Custom House Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
29 July 2022Requires improvementCQC rating history
16 March 2022Inspected but not ratedCQC rating history
20 December 2021Requires improvementCQC rating history
5 January 2021Requires improvementCQC rating history
19 November 2019InadequateCQC rating history
9 November 2018Requires improvementCQC rating history
9 March 2018InadequateCQC rating history
15 March 2017Requires improvementCQC rating history
12 February 2014Published CQC reportSee the official record for the report
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.