Registered from 1 April 2013.
GP practice · independent evidence profile
Larkside Practice
Churchfield Medical Centre, 322 Crawley Green Road, Luton, Bedfordshire, LU2 9SB
CQC location 1-541814310NHS organisation code E81026
A registered address may be where care is managed rather than delivered.
ODS code E81026. Data refreshed 6 September 2026.
Location and contact
Churchfield Medical Centre, 322 Crawley Green Road, Luton, Bedfordshire, LU2 9SB
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is not always safe
Well-led
This service is not always well-led
Latest published evidence
Ongoing Assessment for Larkside Practice
Assessment dated 5 February 2024. Published 3 March 2025.
What CQC reported
The service is not performing as well as it should and we have told the service how it must improve.
People’s experience
As part of this assessment, people registered with Larkside Practice were encouraged to provide their feedback via a Give Feedback on Care link. Between 6 December 2024 and 3 January 2025, 130 responses were received, with 108 classified as ‘positive feedback’ and 22 as ‘concerns about the service’. We found that the feedback received was mostly positive, particularly around experiences of interactions with staff, clinician skill or competency and the quality of care received. Most people expressed satisfaction with the service, appreciating the care and support received. Staff were frequently described as helpful, polite and professional. Many people felt that clinicians were kind, caring, reassuring and attentive to their concerns; and regarded as skilled and proactive. People highlighted the ability to follow up on test results, make referrals; and address health concerns effectively. However, some people also shared negative experiences around interactions with staff and care and treatment. Experiences of accessing appointments were mixed. While some people found the online booking system convenient and easy to use, many others struggled to make appointments, including older people, people with hearing impairments and those who were less confident with technology and working individuals. Some of the common challenges reported by people included difficulty accessing the online system, the system reaching capacity, and insufficient non-urgent appointments being offered after triage. Feedback highlighted some inconsistencies in peoples’ experiences of using the online system and triage process. The ability to obtain appointments also greatly influenced people’s perceptions of the service. Data from the 2024 GP patient survey showed the practice was generally in line with local and national averages for experience at last appointment but performed below in respect of access. The practice was in the process of reforming their Patient Participation Group (PPG).
GP Patient Survey 2026
What registered patients reported
123 completed questionnaires · 28.9% response rate.
Overall experience was good
Confidence interval 74.4%–86.1%Experience of contacting the practice was good
Confidence interval 61%–75%Last appointment met the patient’s needs
Confidence interval 91.2%–97.8%Healthcare professional was good at listening
Confidence interval 89.2%–96.7%Healthcare professional treated the patient with care and concern
Confidence interval 83.7%–93.3%Patient had confidence and trust in the healthcare professional
Confidence interval 92.3%–98.4%Reception and administrative team were helpful
Confidence interval 79%–89.8%Contacting the practice by phone was easy
Confidence interval 40.2%–55.5%Contacting the practice through its website was easy
Confidence interval 43.2%–59.4%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Larkside Practice
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
12 July 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.