Registered from 1 April 2013.
GP practice · independent evidence profile
Burnley Group Practice
St Peter's Centre, 3rd Floor, Church Street, Burnley, Lancashire, BB11 2DL
CQC location 1-541796287NHS organisation code P81020
A registered address may be where care is managed rather than delivered.
ODS code P81020. Data refreshed 31 August 2026.
Location and contact
St Peter's Centre, 3rd Floor, Church Street, Burnley, Lancashire, BB11 2DL
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is not always safe
Well-led
This service is not always well-led
Latest published evidence
Ongoing Assessment for Burnley Group Practice
Assessment dated 23 September 2025. Published 22 April 2026.
What CQC reported
The service is not performing as well as it should and we have told the service how it must improve.
People’s experience
People’s feedback about the quality of their care and treatment was mixed. The National GP Patient Survey showed the practice performed unfavourably compared to local and national averages. And Friends and Family Test data showed people were generally satisfied with services. There was an active patient participation group (PPG) who represented the views of people using the service. CQC received 4 pieces of feedback from the public in connection with this inspection and their experiences of the service; 4 were positive and 1 was negative. People had access to appointments provided by a range of a multi-skilled clinicians including GPs, advanced nurse practitioners, practice nurses, clinical pharmacist, paramedic and healthcare assistants. The results of the National GP Patient Survey were lower than local and national average scores for patient satisfaction. Results indicated that people found it difficult to get through to the practice by telephone and website, 42% stated they described their experience of contacting the practice as good compared to 73% locally and 70% nationally. Lower than average percentage said reception and admin staff were helpful; they got to see or speak to their preferred healthcare professional; that they felt their needs were met during their appointment; that their mental wellbeing was considered during their last appointment; that the healthcare professional they saw or spoke to was good at listening to them and they were good at treating them with care and concern during their last general practice appointment. 51% describe their overall experience of this GP practice as good compared to 78% locally and 75% nationally. It was not always evident how learning from people’s complaints and concerns led to opportunities for improvement. However, the practice did monitor patient views via the NHS Friends and Family Test and online feedback, the results of which indicated people were satisfied with services.
GP Patient Survey 2026
What registered patients reported
89 completed questionnaires · 19.3% response rate.
Overall experience was good
Confidence interval 23.1%–89.7%Experience of contacting the practice was good
Confidence interval 14.1%–82.3%Last appointment met the patient’s needs
Confidence interval 38%–97.8%Healthcare professional was good at listening
Confidence interval 32.4%–95.9%Healthcare professional treated the patient with care and concern
Confidence interval 37.8%–97.6%Patient had confidence and trust in the healthcare professional
Confidence interval 41.7%–98.7%Reception and administrative team were helpful
Confidence interval 36.1%–96.9%Contacting the practice by phone was easy
Confidence interval 4.5%–67.5%Contacting the practice through its website was easy
Confidence interval 9.8%–92%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Burnley Group Practice
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
3 May 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.