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GP practice · independent evidence profile

Plumstead Health Centre PMS

Tewson Road, London, SE18 1BH

CQC location 1-541790426NHS organisation code G83019
Current overall CQC ratingGoodAssessment dated 3 February 2026
Active registrationRegistered

Registered from 1 April 2013.

Registered addressTewson Road, London, SE18 1BH

A registered address may be where care is managed rather than delivered.

Responsible health systemNHS South East London Integrated Care Board

ODS code G83019. Data refreshed 31 August 2026.

Location and contact

Tewson Road, London, SE18 1BH

Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.

CQC assessment breakdown

How the service was assessed

These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.

Caring

Good
65%

This service is caring

Effective

Good
63%

This service is effective

Responsive

Good
71%

This service is responsive

Safe

Requires Improvement
62%

This service is not always safe

Well-led

Good
68%

This service is well-led

Latest published evidence

Ongoing Assessment for Plumstead Health Centre PMS

Assessment dated 3 February 2026. Published 13 August 2026.

What CQC reported

The service is performing well and meeting our expectations.

People’s experience

Feedback from patients was mixed about the care received. Whilst some patients struggled with access to appointments, others commented on the improvements made by the practice in relation to access. People spoke positively about their interactions with practice staff. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how managers made positive changes because of feedback, such as improvements to the telephone system which had resulted in improved access for patients.

GP Patient Survey 2026

What registered patients reported

101 completed questionnaires · 22.1% response rate.

58.1%

Overall experience was good

Confidence interval 40.2%–74.1%
42.1%

Experience of contacting the practice was good

Confidence interval 26%–60.1%
79.9%

Last appointment met the patient’s needs

Confidence interval 61.3%–90.9%
65.4%

Healthcare professional was good at listening

Confidence interval 46.4%–80.6%
67.1%

Healthcare professional treated the patient with care and concern

Confidence interval 48%–81.8%
84.9%

Patient had confidence and trust in the healthcare professional

Confidence interval 66.4%–94.1%
61.2%

Reception and administrative team were helpful

Confidence interval 42.9%–76.8%
28.8%

Contacting the practice by phone was easy

Confidence interval 15.3%–47.4%
47.2%

Contacting the practice through its website was easy

Confidence interval 28.7%–66.5%

Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.

Community experiences

Patient reviews of Plumstead Health Centre PMS

Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.

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Describe access, communication and staff—not private medical details. Every submission is checked before publication.

Do not include diagnoses, medication, NHS numbers, phone numbers, email addresses, staff surnames or accusations. Reviews are personal experiences, not verified clinical evidence.

Registered scope

Services and regulated activities

Labels below come from the CQC location record and do not confirm current appointment availability.

Service types

Doctors/Gps

Regulated activities

Maternity and midwifery servicesTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures

Specialisms

Services for everyone

Published record

Rating and report history

Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.

23 October 2019GoodCQC rating history
29 October 2018GoodCQC rating history
28 June 2017Inspected but not ratedCQC rating history
11 January 2017GoodCQC rating history

Read this profile carefully

Evidence, not a league table.

CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.

Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.

Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.