Registered from 1 April 2013.
GP practice · independent evidence profile
Dalston Medical Group
The Surgery, Townhead Road, Dalston, Carlisle, Cumbria, CA5 7PZ
CQC location 1-541077022NHS organisation code A82022
A registered address may be where care is managed rather than delivered.
ODS code A82022. Data refreshed 31 August 2026.
Location and contact
The Surgery, Townhead Road, Dalston, Carlisle, Cumbria, CA5 7PZ
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Dalston Medical Group
Assessment dated 20 May 2026. Published 27 July 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
As part of our assessment, we reviewed feedback from people who used the practice to understand their views and experience. This included feedback received by CQC, data from the National GP Patient Survey and the NHS Friends and Family test. People spoke very positively about the quality of care and treatment they received. They consistently described staff as kind, compassionate, and respectful, and told us their privacy and dignity were maintained. Results from the National GP Patient Survey (January to March 2026) demonstrated good levels of patient satisfaction. Overall, 74% of respondents reported a positive experience of the practice, compared with the slightly higher national average of 76%. Feedback from the NHS Friends and Family Test also reflected very positive patient experiences. In the 3 months preceding the assessment, the practice achieved consistently high results, with 94% of respondents rating the provider as good or very good in April, increasing to 98% in May and 100% in June. These results provided further evidence that people were satisfied with the care and support they received from the practice. The practice did not have an active Patient Participation Group (PPG), despite ongoing efforts to encourage patients to become involved. However, the practice sought feedback from patients through a variety of alternative methods to ensure their views continued to inform practice development. The practice maintained strong links with the local monthly Parish magazine, which was used to publish practice updates, including monthly Did Not Attend (DNA) figures and vaccination campaigns. This helped ensure that patients with limited or no access to technology remained informed about practice initiatives and services. Regular information and updates for patients and carers were also shared through the practice's social media channels. Patient feedback was gathered through multiple routes, including comments received via social media, email correspondence, and discussions with practice staff during routine interactions. These approaches enabled the practice to obtain feedback from a broad and diverse range of patients. In addition to direct feedback, the practice gathered patient views through their monthly patient survey. Comments, themes, and trends identified from the survey were reviewed and used to inform practice improvements and enhance patient care.
GP Patient Survey 2026
What registered patients reported
117 completed questionnaires · 36% response rate.
Overall experience was good
Confidence interval 69%–78.5%Experience of contacting the practice was good
Confidence interval 72.4%–81.4%Last appointment met the patient’s needs
Confidence interval 86.5%–93%Healthcare professional was good at listening
Confidence interval 85.6%–92.3%Healthcare professional treated the patient with care and concern
Confidence interval 80.4%–88.2%Patient had confidence and trust in the healthcare professional
Confidence interval 87.2%–93.5%Reception and administrative team were helpful
Confidence interval 82.3%–89.7%Contacting the practice by phone was easy
Confidence interval 75.7%–84.5%Contacting the practice through its website was easy
Confidence interval 49.7%–68.9%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Dalston Medical Group
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
10 July 2018GoodCQC rating history
18 June 2015GoodCQC rating history
5 February 2015Inspected but not ratedCQC rating history
10 July 2014Inspected but not ratedCQC rating history
8 May 2015Published CQC reportSee the official record for the report
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.