Registered from 1 April 2013.
GP practice · independent evidence profile
Castlegate & Derwent Surgery
Isel Road, Cockermouth, Cumbria, CA13 9HT
CQC location 1-541053555NHS organisation code A82021
A registered address may be where care is managed rather than delivered.
ODS code A82021. Data refreshed 31 August 2026.
Location and contact
Isel Road, Cockermouth, Cumbria, CA13 9HT
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is not caring
Effective
This service is not effective
Responsive
This service is not always responsive
Safe
This service is not safe
Well-led
This service is not well-led
Latest published evidence
Ongoing Assessment for Castlegate & Derwent Surgery
Assessment dated 21 January 2026. Published 3 June 2026.
What CQC reported
The service is performing badly and we've taken action against the person or organisation that runs it.
People’s experience
People were positive about the quality of their care and treatment from nursing staff. People told us some clinicians were rude and dismissive. People also told us it was difficult to get an appointment. Recent survey results, including from the National GP Patient Survey told us 64% of patients who responded were satisfied with services. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described a well-established group, they felt listened to by non-clinical leaders, however felt disappointed in the direction the surgery had moved over the last 12 months.
GP Patient Survey 2026
What registered patients reported
142 completed questionnaires · 38.7% response rate.
Overall experience was good
Confidence interval 58.4%–84.8%Experience of contacting the practice was good
Confidence interval 54.8%–82.4%Last appointment met the patient’s needs
Confidence interval 75.2%–95.5%Healthcare professional was good at listening
Confidence interval 71.2%–93.6%Healthcare professional treated the patient with care and concern
Confidence interval 73.8%–94.8%Patient had confidence and trust in the healthcare professional
Confidence interval 77.1%–96.4%Reception and administrative team were helpful
Confidence interval 64.9%–89.7%Contacting the practice by phone was easy
Confidence interval 24.8%–55.1%Contacting the practice through its website was easy
Confidence interval 41.3%–76.1%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Castlegate & Derwent Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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No approved community reviews yet.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
30 May 2023Requires improvementCQC rating history
19 November 2019GoodCQC rating history
6 July 2016GoodCQC rating history
20 August 2014Inspected but not ratedCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.