Registered from 1 April 2013.
GP practice · independent evidence profile
Friargate Surgery
Agard Street, Derby, Derbyshire, DE1 1DZ
CQC location 1-539631538NHS organisation code C81036
A registered address may be where care is managed rather than delivered.
ODS code C81036. Data refreshed 31 August 2026.
Location and contact
Agard Street, Derby, Derbyshire, DE1 1DZ
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is not always safe
Well-led
This service is not always well-led
Latest published evidence
Ongoing Assessment for Friargate Surgery
Assessment dated 26 June 2024. Published 2 July 2025.
What CQC reported
The service is not performing as well as it should and we have told the service how it must improve.
People’s experience
Feedback from people using the service was mixed. Some people told us they thought the practice met their needs, whilst others felt they did not because they were not offered the treatment and / or medicine they requested. Not all people felt their concerns about their health were listened to or heard when they spoke with GPs. Feedback about accessing appointments varied. Although people commented it was easy to get an appointment, these were usually over the telephone and face to face appointments were rarely offered, even when requested. The practice had responded to feedback for the deaf community about the accessibility of the website. The website had been updated to include a section specifically for the deaf community with information shared via British Sign Language videos. The results from the 2024 National GP Patient Survey were generally positive about the practice.
GP Patient Survey 2026
What registered patients reported
151 completed questionnaires · 19.6% response rate.
Overall experience was good
Confidence interval 55.3%–62.9%Experience of contacting the practice was good
Confidence interval 50.7%–58.5%Last appointment met the patient’s needs
Confidence interval 72.4%–79.4%Healthcare professional was good at listening
Confidence interval 75.9%–82.4%Healthcare professional treated the patient with care and concern
Confidence interval 73.8%–80.4%Patient had confidence and trust in the healthcare professional
Confidence interval 82.5%–88.3%Reception and administrative team were helpful
Confidence interval 68.8%–76%Contacting the practice by phone was easy
Confidence interval 36.4%–44.5%Contacting the practice through its website was easy
Confidence interval 58.1%–66.8%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Friargate Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
25 January 2017GoodCQC rating history
20 September 2014Published CQC reportSee the official record for the report
10 September 2014Published CQC reportSee the official record for the report
2 October 2013Published CQC reportSee the official record for the report
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.